Send Airwallex Payment Links on WhatsApp

Yes. Airwallex is built into AeroChat. When a customer agrees to buy, AeroChat sends a secure Airwallex payment link in the same conversation and posts the confirmation back into the chat once they pay.

This recipe turns “I’ll take it” into a paid sale without sending the customer anywhere else. Part of connecting Airwallex to WhatsApp and AI chat.

What happens today

A customer decides to buy in the chat, and the sale gets clumsy. Someone sends bank details or a link to a separate checkout, the customer opens a new tab, and some never come back. The team then waits for a screenshot, checks the account by hand and replies to confirm, often hours later.

The flow that works

The customer agrees to buy, mid-conversation.
AeroChat confirms the items and the total.
It creates a secure Airwallex payment link and sends it in the same chat.
The customer pays on Airwallex’s checkout page. AeroChat never sees the card details, and the money goes straight into your Airwallex account.
A confirmation posts back into the same conversation automatically.

Customer: I’d like two jars of the kaya and one pandan chiffon, for pickup on Friday. (example)

AeroChat: Two kaya jars and one pandan chiffon come to S$42, for pickup at our Tiong Bahru shop on Friday. Here’s your secure payment link.

AeroChat: Payment received, thank you. Your order is confirmed for pickup on Friday after 11am.

In Airwallex: a payment of S$42 settles into your Airwallex balance. AeroChat confirmed it in the chat once Airwallex confirmed the payment.

The recipe

Copy this into AeroChat

When a customer says they want to buy, follow these steps.

Confirm each product, the quantity and the price from our knowledge base.

Ask whether they want delivery or pickup. For delivery, take their name, phone number and address, and add our delivery fee of S$8 (example).

Read back the items, delivery or pickup details and the total, and ask them to confirm.

Send an Airwallex payment link for the total.

Once the payment is confirmed, thank them and confirm the order with the pickup time or expected delivery date.

If they ask a question before paying, answer it and resend the same link.

Only quote products and prices from our knowledge base. If they ask for something we cannot answer, tell them a team member will reply and hand over. Reply in the customer’s language.

Change the delivery fee and pickup details to your own before you paste it.

What to connect

Airwallex. In the AeroChat dashboard, go to Integrations, then Airwallex Payments, and connect your Airwallex Business Account. It takes a couple of minutes. No account yet? Open one here.
Your knowledge base. Upload your products, prices and delivery terms so AeroChat quotes the right total.

On your website, you can choose under Integrations to show the checkout inside the chat window instead of as a link. WhatsApp, Messenger and email always send a link.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Airwallex, add your knowledge base, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What can be bought in chat, and at what price.
Whether website visitors pay inside the chat window or by link.
When a conversation goes to your team instead.

The result to expect

Customers who decide to buy in the chat pay there, and the confirmation reaches them in the same thread. Your team stops chasing screenshots, and the money settles into your Airwallex balance.

Measure it with your own numbers: sales paid in chat, and the share of payment links that get paid, for a month before and after.

Next: take a booking deposit in the chat.

Works on every chat channel

This workflow runs the same way on your website chat, WhatsApp, Messenger, Instagram, Telegram, and email, with the same Airwallex connection behind it. See what each channel does on the Airwallex integration page.

Take your first payment in chat

Connect Airwallex, paste the recipe, and buy one of your own products from your own number.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Airwallex for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.