Book a Delivery from WhatsApp with Lalamove
This recipe lets a customer arrange a delivery inside the WhatsApp conversation where they placed the order. AeroChat collects the details, gets the price from Lalamove, books the delivery and sends the tracking link. Part of connecting Lalamove to WhatsApp and AI chat.
What happens today
A customer confirms an order on WhatsApp and asks for it to be sent over this afternoon. Someone copies the address into the Lalamove app, checks the price, messages the customer to confirm, books it and then pastes the tracking link back. When it is busy, deliveries get booked late, the wrong address gets copied or the customer never gets the link.
The flow that works
- AeroChat confirms what is being delivered.
- It asks for the drop-off address, the recipient’s name and phone number, and the delivery time.
- It gets a Lalamove quote from your pickup address with the vehicle type you set.
- It tells the customer the price and asks them to confirm.
- It places the Lalamove order and sends the tracking link.
The recipe
Copy this into AeroChat
When a customer on WhatsApp asks for their order to be delivered, follow these steps.
- Confirm the order number and what is being delivered.
- Ask for the drop-off address, the recipient’s name and phone number, and whether they want it now or at a set time today or tomorrow.
- Get a Lalamove quote from our pickup address, 12 Example Road (example), to their address. Use a motorcycle for orders under 10 kg and a car for anything larger (example values).
- Tell them the delivery price and the pickup time, and ask: “Shall I book this for you?”
- If they say yes, place the Lalamove order with the quote, our shop as the sender and their recipient as the receiver. Add the order number in the remarks.
- Send them the tracking link and tell them the driver will be assigned shortly.
- If the price is a problem, or the address is outside the area Lalamove serves, hand the conversation to our team.
Book right after the customer agrees, because Lalamove quotes are only valid for a short time. If they ask to change the address or time after booking, change the order if Lalamove allows it, or hand over to our team. Reply in the customer’s language.
Change the pickup address, vehicle rules and the remarks to the ones your business uses before you paste it.
What to connect
- Lalamove. Copy your API key and secret from the Developers tab of Lalamove’s developer portal. Start with the sandbox keys, then switch to production keys once your Lalamove Wallet is topped up. Paste them in when AeroChat asks.
- Your knowledge base. Upload your delivery rules, such as cut-off times and the areas you deliver to, so AeroChat can answer before it books.
Deliveries are billed to your own Lalamove account. POS Malaysia delivery is built into AeroChat, so you only need this recipe if you already deliver with Lalamove.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Lalamove, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Lalamove’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your pickup address and which vehicle type to use.
- Whether the customer pays the delivery price, and how.
- Which deliveries need your team, such as large or fragile orders.
The result to expect
Customers book their own delivery in the chat where they ordered, and they get the tracking link straight away. Your team stops copying addresses between apps.
Measure it with your own numbers: deliveries booked from chat, and the time from order to booking, for a month before and after.
Next: answer where-is-my-delivery questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Lalamove connection behind it. See what each channel does on the Lalamove integration page.
Book your first Lalamove delivery from chat
Paste the recipe, add your Lalamove sandbox key, and ask for a delivery in the chat yourself.
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On Shopify? Install AeroChat from the Shopify App Store.