Connect Kickserv to WhatsApp, Instagram, TikTok and AI Chat
Customers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to ask for service, check a price or find out when you are coming, but your jobs live in Kickserv. AeroChat answers those conversations and works from Kickserv as it goes: it creates the customer and the job, reads your prices and the job schedule, and adds notes. It connects through Kickserv’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Kickserv and AeroChat
- Turn chat service requests into Kickserv jobs. AeroChat collects the work, the address and a preferred time and creates the customer and the job for your office to schedule.
- Answer job status questions in chat. AeroChat finds the customer’s job in Kickserv and replies with its status and scheduled date.
- Answer price questions from your Kickserv items, so the chat and your invoices use the same prices.
- Recognise returning customers. AeroChat looks up the customer by phone or email and uses their service address on file.
- Log what the customer said. AeroChat adds a note to the customer or the job with details from the chat.
Works on every chat channel
Your customers message you wherever they already are. The same Kickserv connection and the same workflows run on every channel AeroChat supports, and Kickserv stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to request service, ask a price or check when their job is booked. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through the public Kickserv Developer API. It reads customers, jobs, items and employees, and it can create and update customers and jobs and add notes to them. Each workflow uses only what its recipe asks for.
To connect, open the employee management section of your Kickserv account and copy the API token for the employee AeroChat should act as. API tokens come with the Kickserv Premium plan. Paste the token and your Kickserv account name into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Kickserv calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone asks for a service visit, ask what work they need, the service address and the day that suits them. Search Kickserv for a customer with their phone number or email, or create one with their name, phone, email and service address. Create a job for that customer with a short description of the work and their preferred day in the job notes. Tell them our office will confirm the date within one working day (example).
Copy this into AeroChat
When someone asks how much a service costs, find the matching item in our Kickserv items and reply with its name and price. If more than one item could match, ask which one they mean. If the work needs a site visit to price, say so and offer to book one.
Who uses it
Small home service businesses that run their jobs in Kickserv use it: aircon and HVAC, plumbing, cleaning, pest control and handyman services. These recipes cover the same conversations:
- Aircon and home services, for customers who message to book a visit, get a price or ask when you are coming.
- Service booking
- Price quotes
- Technician arrival updates
What stays in Kickserv
Kickserv stays your record. Customers, jobs, the schedule, estimates, invoices and payments live there, and your team still schedules, quotes and invoices in Kickserv.
AeroChat handles the conversation. It creates and updates the customers, jobs and notes your recipe asks for and leaves the rest to Kickserv and your team.
Questions
Does AeroChat work with Kickserv?
Yes. AeroChat connects through Kickserv’s public API with an employee API token from your Kickserv account.
Can customers book service through WhatsApp?
Yes. AeroChat collects the work, the address and a preferred day in chat and creates the job in Kickserv for your office to schedule.
Do I need a developer?
No. You describe the workflow in your own words, copy your API token from Kickserv and paste it in, and switch it on. AeroChat builds the Kickserv connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Kickserv and try it
Paste the first recipe, add your Kickserv token, and ask the chat for a service visit from your own phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.