Connect Wix Events and Tickets to WhatsApp, Instagram and AI Chat
Yes. AeroChat works directly with Wix Events & Tickets. It reads your events and ticket types, reserves tickets and sends the Wix ticket checkout, takes RSVPs, answers RSVP and order questions and sends tickets again, through the Wix Events API, on WhatsApp, Instagram, your Wix site’s chat and every other channel your guests use.
If you run events, workshops or launches with Wix Events & Tickets, your guests can sort everything out in the chat. A guest on Instagram asks if there are tickets left for Friday, and AeroChat replies with the ticket types and prices from Wix Events. They choose, AeroChat holds the tickets and sends the checkout, and the tickets arrive in the same chat once the order is paid. “I can’t find my ticket” and “am I on the list?” get answered the same way. Your Wix site is built into AeroChat, and Wix Events connects through Wix’s REST API with a key you create in Wix. You describe each workflow in your own words, AeroChat builds it, and Wix Events stays your guest list.
What you can do with Wix Events and AeroChat
- Reserve tickets in the chat. AeroChat checks which tickets are still on sale, holds the ones the guest wants and sends the Wix ticket checkout. It sends the tickets in the chat once the order is paid.
- Send tickets again. When a guest cannot find their ticket, AeroChat finds the order by their email or order number and sends the ticket PDF link in the chat.
- Answer “am I on the list?”. AeroChat finds the guest’s RSVP and tells them whether they are going, not going or on the waitlist, and how many guests are on it.
- Take an RSVP in the chat. For a free event, AeroChat asks for the details your registration form needs and creates the RSVP in Wix Events.
- Answer “what’s on and what does it cost?”. AeroChat reads your published events and their ticket types, so a guest gets the date, place and prices from Wix.
- Answer “did my ticket payment go through?”. AeroChat reads the order status in Wix Events and tells the guest whether it is paid, waiting for payment or declined.
What it looks like on WhatsApp
Customer: Are there still tickets for the pottery night on Friday? (example)
AeroChat: Yes. Pottery Night on Friday 28 November at 19:00 has General tickets at US$35 and Pair tickets at US$60. How many would you like?
Customer: One pair ticket.
AeroChat: I’ve held one Pair ticket for you. Complete your details and payment here within the next few minutes to keep it.
AeroChat: Payment received. Here is your ticket for Pottery Night. Show the QR code at the door.
In Wix Events: a reservation for one Pair ticket is created, the guest completes the Wix ticket checkout, and the order shows as paid with its ticket.
Customer: I bought tickets for the launch party but I can’t find the email. (example)
AeroChat: No problem. What email did you use to buy them?
Customer: maria@example.com
AeroChat: Found it. Order 4021 has 2 tickets for the Spring Launch Party. Here is the link to your tickets as a PDF.
In Wix Events: nothing changes. AeroChat found the order by email and read its ticket PDF link.
Works on every chat channel
Your customers message you wherever they already are. The same Wix Events connection and the same workflows run on each of these channels, and Wix Events stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Web chat | Ask from the chat on your Wix site, without leaving the page. AeroChat adds the chat to your site when you connect Wix. |
| Message your WhatsApp Business number to ask about an event, reserve tickets, RSVP, check their RSVP or order, or get their tickets again. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Wix site is built into AeroChat: you connect Wix from the AeroChat dashboard, AeroChat adds the chat to your site, and it syncs your products, discounts and site pages. Wix Events connects through Wix’s REST API, documented at dev.wix.com/docs/api-reference/business-solutions/events. Through it, AeroChat reads events, ticket types, orders and RSVPs, reserves tickets and creates or updates RSVPs. Each workflow uses only what its recipe asks for.
- What AeroChat reads from Wix Events: your published events with their dates, places and ticket types, which tickets are still on sale and at what price, ticket orders found by email or order number with their status, ticket PDF links and Apple Wallet links, and RSVPs with their status and number of guests.
- What AeroChat writes to Wix Events: ticket reservations that hold tickets while the guest checks out, new RSVPs with the details from your registration form, and changes to an RSVP, such as a guest saying they can no longer come.
Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Events permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site. Wix’s docs say that to sell tickets you collect payment for, you need a payment method set up and an upgraded site.
Ticket payments run through your own Wix checkout. A reservation holds the tickets for the time set in your event settings. AeroChat sends the link to the ready-made Wix ticket form for that reservation, the guest pays on Wix’s page, and the order turns paid with its tickets. AeroChat sees the paid order, so the guest never has to tell you they paid, and it never sees card details. If the guest does not finish in time, the reservation expires and the tickets go back on sale.
You describe each workflow in your own words, for example “when a guest cannot find their ticket, find their order by email and send the ticket link”. AeroChat builds the workflow as a draft and asks for the Wix key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Wix Events. Copy one into AeroChat, add your Wix key, and it runs on every channel above.
1. Reserve tickets in the chat
Copy this into AeroChat
When a guest wants tickets, find the event in Wix Events and read the ticket types still on sale with their prices. Ask which tickets and how many. Reserve those tickets and send the link to the Wix ticket form for that reservation, telling them it holds the tickets for a few minutes. When the order shows as paid, send their ticket link in the chat. If the tickets sold out, say so and offer another date if there is one.
2. Send tickets again
Copy this into AeroChat
When a guest cannot find their tickets, ask for the email they used or their order number. Find the order in Wix Events. Check the name on the order matches before you share anything. Send the ticket PDF link, and the Apple Wallet link if they ask for it. If no order matches, ask them to check the email and hand the conversation to our team if it still does not match. Never send another guest’s tickets.
3. Answer “am I on the list?”
Copy this into AeroChat
When a guest asks if they are registered for a free event, ask for the email they used. Find their RSVP for that event in Wix Events. Tell them whether they are going, not going or on the waitlist, and how many guests are on their RSVP. If they are on the waitlist, say we will let them know if a place opens. Never share another guest’s details.
4. Take an RSVP in the chat
Copy this into AeroChat
When a guest wants to sign up for a free event, find the event in Wix Events. Ask for their first name, last name and email, plus any other field our registration form requires. Create the RSVP as going. Confirm the event name, date, time and place in the chat. If the guest list is full and the waitlist is on, tell them they are on the waitlist.
5. Answer “what’s on and what does it cost?”
Copy this into AeroChat
When a guest asks about our events, read our published events in Wix Events. Reply with the event name, date, time, place and the ticket types on sale with their prices. If they ask about a date with no event, say so and list the next ones. Offer to reserve tickets if they seem ready. Only quote events and prices from Wix.
6. Answer “did my ticket payment go through?”
Copy this into AeroChat
When a guest asks whether their ticket payment worked, ask for their email or order number and find the order in Wix Events. If it is paid, confirm it and send the ticket link. If it is waiting for payment or was declined, tell them plainly and offer to reserve the tickets again. Never ask for card details in the chat.
Who uses it
Businesses that sell tickets or take sign-ups on a Wix site, such as studios, workshops, venues and brands running launches, use Wix Events in chat to answer guests at any hour. These recipes fit a business that runs on Wix and Wix Events:
- Restaurants and caterers: event deposit payment.
- Tuition centers: holiday program sign-ups.
What stays in Wix Events
Wix Events stays your record of events, tickets, orders and guests. Event setup, ticket types, prices, registration forms, check-in at the door, refunds and reports all live there. Every reservation and RSVP AeroChat creates appears in Wix Events like one made on your event page.
AeroChat handles the conversation. It answers guests, holds tickets, takes RSVPs and sends tickets again, and leaves the rest to Wix Events and your team.
WhatsApp workflows that use Wix Events
These end-to-end WhatsApp workflows run with Wix Events behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Wix Events & Tickets?
Yes. Your Wix site is built into AeroChat, and Wix Events connects through Wix’s REST API with an API key from your own Wix account. AeroChat is not a Wix product, and AeroChat has no partnership with Wix.
Can guests buy Wix Events tickets on WhatsApp?
Yes. AeroChat holds the tickets in Wix Events and sends the link to the Wix ticket form in the WhatsApp chat. The guest pays there, and AeroChat sends the tickets in the same chat once the order is paid.
Can AeroChat send a ticket again?
Yes. AeroChat finds the order by the guest’s email or order number and sends the ticket PDF link that Wix Events keeps for each order.
Which plan do I need?
On the Wix side, you need Wix Events & Tickets on your site and an API key from the API Keys Manager in your Wix account. Wix’s docs say paid tickets need a payment method and an upgraded site. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Sell your next event from the chat
Connect your Wix site, paste the ticket recipe, add your Wix key, and reserve a ticket to your own event from your own number.
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