Resend Wix Events Tickets on WhatsApp and in Chat

Yes. AeroChat works directly with Wix Events & Tickets. When a guest cannot find their ticket, AeroChat finds the order in Wix Events by their email or order number, checks the name on it, and sends the ticket PDF link in the chat.

This recipe answers “I can’t find my ticket” in the chat, including on the night of the event. Part of connecting Wix Events & Tickets to WhatsApp and AI chat.

What happens today

The confirmation email went to spam, or to an old address, or the guest just cannot find it at the door. They message you an hour before the event, when your team is busy setting up. Every one of these is a small panic that someone has to sort out by hand in the dashboard.

The flow that works

The guest says they cannot find their ticket.
AeroChat asks for the email they bought with or their order number.
It finds the order in Wix Events and checks the name on the order.
It sends the ticket PDF link in the chat, and the Apple Wallet link if they ask for it.

What it looks like on WhatsApp

Customer: I’m at the door and I can’t find my ticket! (example)

AeroChat: I can help. What email did you buy it with?

Customer: tom@example.com

AeroChat: Thanks, Tom. Order 3318 has 1 ticket for tonight’s Jazz Evening. Here is your ticket. Show the QR code at the door.

In Wix Events: nothing changes. AeroChat found the order by email and read its ticket PDF link.

The recipe

Copy this into AeroChat

When a guest cannot find their tickets, follow these steps.

Ask for the email they bought with or their order number.

Find the order in Wix Events. If there are several, ask which event they mean.

Check that the name on the order matches the name they give. If it does not, do not share the tickets.

Check the order is paid or free. If it is still waiting for payment, tell them and offer to reserve the tickets again.

Send the ticket PDF link, and the Apple Wallet link if they ask.

If no order matches, ask them to check the email they used, then hand the conversation to our team. Never send another guest’s tickets. Reply in the customer’s language.

Change how AeroChat checks the guest’s identity, for example by asking for the order number only, before you paste it.

What to connect

Your Wix site. Built in. Connect Wix from the AeroChat dashboard and the chat is added to your site.
Wix Events. Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Events permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site. Paste them in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the Wix Events key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms a guest before sharing tickets.
Whether a guest can have tickets sent to a different chat than the one they bought from.
When the request goes to your team, such as a name change on a ticket.

The result to expect

Guests get their tickets in seconds, even at the door, and your team stays on the event instead of the dashboard.

Measure it with your own numbers: ticket requests handled in chat, and time your team spends on them, for a month before and after.

Next: answer RSVP questions in the chat, or see every Wix Events workflow.

Works on every chat channel

This workflow runs the same way on the chat on your Wix site, WhatsApp, Instagram, Facebook Messenger, Telegram and email, with the same Wix Events connection behind it. See what each channel does on the Wix Events integration page.

Send lost tickets from the chat

Connect your Wix site, paste the recipe, add your Wix key, and ask your own number for the ticket to a test order.

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On Shopify? Install AeroChat from the Shopify App Store.