Integrations

Web Chat

Embed AeroChat on any website with a single line of code. Live + AI chat that answers visitors instantly, captures leads, and routes every conversation to your unified inbox.
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Key Capabilities

  • One-line install — paste a single script tag before your closing </body> and the chat widget goes live.
  • Works on any platform — plain HTML, React, Webflow, Squarespace, or any CMS; if you can edit your site's code, you can embed it.
  • Live + AI in one widget — the AI answers instantly and hands off to a human agent the moment it's needed, all in the same chat.
  • Session-aware conversations — visitors keep their chat history as they move between pages, so nothing is lost mid-conversation.
  • Captures leads as they chat — visitor details are collected in the conversation and saved straight to your contacts.
  • Flows into your unified inbox — every web chat lands in the same inbox as WhatsApp, Instagram, email, and your other channels.

Overview

Your website is where most of your visitors first meet your business — but a static page can't answer questions, and a contact form makes people wait. By the time you reply, they've moved on.

Web Chat puts AeroChat directly on your site as a live chat widget. You add it with a single script tag — no plugins, no platform lock-in, no developer project. Once it's live, the AI answers visitors instantly from your knowledge base, captures leads in the flow of conversation, and escalates to a human agent whenever a question needs one. Every conversation joins the same unified inbox as your other channels, so your team works from one place no matter where the customer started. This page is about getting AeroChat onto your site as a channel — to design how the widget looks, see Chat Widget Customization.

How It Works

1

Copy your embed snippet

In AeroChat, open Web Chat and copy your unique one-line script tag — it already carries your site's secure ID.

2

Paste it into your site

Drop the snippet in right before your closing </body> tag, anywhere across your site's pages.

3

It goes live instantly

The widget appears on your site and starts answering visitors, capturing leads, and routing chats to your inbox.

See It In Action

Instant answers

Answers visitors from your site content

What's your return window?
You can return any item within 30 days of delivery for a full refund — unused and in its original packaging. 📦
📄
From your site
Returns Policy →

Why this wins: Visitors get a precise answer the instant they ask — drawn straight from your own published content — instead of waiting on a form reply or hunting through your pages.

Seamless handoff

Escalates to a human when it matters

My order arrived damaged and I need a replacement urgently.
I'm so sorry about that — let me bring in a teammate to sort out your replacement right away.
↗
Handed off to a live agent — same chat window

Why this wins: The AI handles routine questions on its own, but the moment a chat needs a person, it escalates without the visitor having to repeat themselves or switch channels.

Lead capture

Turns site visitors into leads

👀 Visitor on Pricing page
Can someone walk me through plans for a 12-person team?
Absolutely — what's the best email for our team to reach you?
dan@northpeak.co
Got it! Someone will be in touch shortly with a walkthrough. 📩
✓
New lead captured — Dan · northpeak.co

Why this wins: Engaged visitors become contacts inside the conversation — no separate form, no friction — and the lead saves straight to your CRM.

Setting It Up

Your embed snippet looks like this — copy the real one from AeroChat, since it carries your own secure site ID:

<script src="https://app.aerochat.ai/static/chatbox_live.js" async data-src="YOUR_SITE_ID"></script>
  1. In AeroChat, open Web Chat and copy your embed snippet from Embed Instructions.
  2. Paste it into your website's HTML, right before the closing </body> tag.
  3. Publish your site. AeroChat detects the install automatically — the Script Installation Status turns green once it's live.
  4. Open your site and send a test message to confirm the widget is answering.
🎨
Want to change the widget's colours, logo, avatar, or welcome message? That's all handled on the Chat Widget Customization page — this page just gets it onto your site.