Look Up a Parcel by Tracking Number on WhatsApp with Track123

Yes. AeroChat works directly with Track123. When a customer sends a tracking number, AeroChat finds the order that holds it in Track123 and replies with the parcel’s status, the latest scans and the carrier.

This recipe answers “where is my parcel?” when the customer has a tracking number but not the order number. Part of connecting Track123 to WhatsApp and AI chat.

What happens today

A customer pastes a tracking number from their shipping email and asks why the parcel has not moved. The carrier’s site shows a code they do not understand. Your team has to find which order that number belongs to, open the tracking history and translate it. If the parcel is stuck, the customer has been waiting for days already.

The flow that works

The customer sends a tracking number.
AeroChat looks up the order that holds it in Track123.
It reads that shipment’s status, sub-status and checkpoint history.
It replies with what is happening in plain words and the last few scans.
If the parcel is stuck or has a problem, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: Can you check JD014600006281234567? It says the same thing for 3 days. (example)

AeroChat: I found it. This parcel is part of order #2875 and is in transit with DHL. The last scans were: 6 Nov, departed the Leipzig hub. 5 Nov, arrived at the Leipzig hub. 3 Nov, picked up in Amsterdam. Cross-border legs can go quiet for a few days. If there’s no new scan by Monday, message me and I’ll pass it to our team.

In Track123: nothing changes. AeroChat read the shipment’s status and checkpoint history.

The recipe

Copy this into AeroChat

When a customer sends a tracking number or asks where a parcel is, follow these steps.

Look up the order that holds the tracking number in Track123.

If Track123 finds no order, ask for their order number and use the order tracking workflow.

Find the shipment with that tracking number and read its status, sub-status and checkpoint history.

Reply with the status in plain words and the last three scans, newest first, with date and place.

If the last scan is more than 5 days old (example), or the status is Exception, Failed attempt or Expired, apologize once and hand the conversation to our team with the order number, tracking number and carrier.

Only share details of the shipment they asked about. Never guess a delivery date. Reply in the customer’s language.

Change the number of days before a handover to match your shipping routes before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders.
Track123. In the Track123 app, go to Settings, then General, then API & Webhook. Copy the API key and paste it in when AeroChat asks, with your store’s myshopify name.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Track123, then switch it on. If it built the connection from Track123’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How many days without a scan count as stuck for your routes.
Which statuses go to your team, and what AeroChat says while they look into it.
Whether AeroChat shares the full checkpoint history or only the latest scan.

The result to expect

Customers with a tracking number get a plain answer about their parcel in seconds. Stuck and failed deliveries reach your team with the order, carrier and history already attached.

Measure it with your own numbers: parcel questions answered in chat, and the time your team spends on delivery problems, for a month before and after.

Next: see every Track123 workflow, including tracking an order by number.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Track123 connection behind it. See what each channel does on the Track123 integration page.

Look up your first parcel in chat

Install AeroChat, paste the recipe, add your Track123 API key, and send your own chat a tracking number.

Install AeroChat on Shopify

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