Answer Pre-Order Status Questions on WhatsApp with STOQ

Yes. AeroChat works directly with STOQ. When a customer asks about a pre-order, AeroChat reads the order in STOQ by order number or email and tells them whether it is on hold, scheduled or released, when the offer ships and what balance is due.

This recipe answers “when does my pre-order ship?” in chat, from the order record in STOQ. Part of connecting STOQ to WhatsApp and AI chat.

What happens today

Pre-order customers paid weeks before the item exists, so they ask about it more than anyone else. Each question means opening STOQ, finding the order, checking the offer’s shipping date and any balance due, then writing it all out. When a batch is delayed, the same question arrives dozens of times a day.

The flow that works

The customer asks about their pre-order.
AeroChat asks for the order number or the email on the order.
It reads the order in STOQ: which items are on pre-order, their status and the offer’s shipping text.
For deposit orders, it adds the balance and the due date.
If the order has shipped, it looks up the tracking in Shopify.

What it looks like on WhatsApp

Customer: Any news on my pre-order? It’s #5317. (example)

AeroChat: Your order #5317 for the Orbit wireless speaker is on hold until the stock arrives. The pre-order says “Ships in mid-December”. Your order is fully paid, so there is nothing more to do. I’ll be here if you have other questions.

In STOQ: nothing changes. AeroChat read the order’s pre-order status, the offer’s shipping text and the payment status.

The recipe

Copy this into AeroChat

When a customer asks about a pre-order, or when an order will ship, follow these steps.

Ask for the order number or the email on the order.

Read the order in STOQ. If STOQ finds more than one order, ask which one they mean.

Tell them which items are on pre-order and whether each is on hold, scheduled or released.

Give the shipping text of the pre-order offer, exactly as the offer shows it.

If a balance is due, tell them the amount and the due date. If a payment attempt failed, say so and hand the conversation to our team.

If the order has shipped, look up the tracking in Shopify and send it.

If they want to cancel, hand the conversation to our team with the order number.

Never give a ship date that is not in the offer. Never take card details in the chat. Reply in the customer’s language.

Change the handover rules to match how your team handles delays and cancellations before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders and tracking.
STOQ. In the STOQ app, go to Back in stock alerts, then Settings, then Integrations, and press See integrations. Under Developer, press Set up on the API card and copy the API key. Paste it in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect STOQ, then switch it on. If it built the connection from STOQ’s public documentation, the checklist asks you to check it once against the current docs. STOQ marks its API v2 as a public beta.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The shipping text on each pre-order offer in STOQ, since AeroChat quotes it as written.
When orders are released, held or charged. That stays in STOQ.
Which requests go to your team, such as cancellations and failed payments.

The result to expect

Pre-order customers get their status, ship date and balance in one reply, at any hour. When a batch moves, you update the offer in STOQ once and every answer in chat follows.

Measure it with your own numbers: pre-order status questions answered in chat, and pre-order cancellations, for a month before and after.

Next: see every STOQ workflow, including back-in-stock signups in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same STOQ connection behind it. See what each channel does on the STOQ integration page.

Answer your first pre-order question in chat

Install AeroChat, paste the recipe, add your STOQ API key, and ask your own chat when a pre-order ships.

Install AeroChat on Shopify

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