Cancel STOQ Restock Alerts on WhatsApp
Yes. AeroChat works directly with STOQ. When a shopper asks to stop a restock alert, AeroChat finds their signups in STOQ by email or phone, confirms the item and removes that pending signup from the waitlist.
This recipe handles “take me off the list” in chat, without your team searching the waitlist by hand. Part of connecting STOQ to WhatsApp and AI chat.
What happens today
A shopper bought the item somewhere else, or changed their mind, and messages you to stop the alert. Someone on your team opens STOQ, searches the waitlist for their email, finds the right variant and deletes it. If nobody does, the shopper gets an alert they did not want, and some report it as spam.
The flow that works
- The shopper asks to stop an alert.
- AeroChat asks for the email or phone number they signed up with and reads their STOQ signups.
- It confirms which item they mean, if they have more than one.
- It deletes that pending signup and tells them which alerts they still have.
What it looks like on WhatsApp
Customer: Can you stop the restock emails? I don’t need the boots anymore. (example)
AeroChat: Sure. Which email did you sign up with?
Customer: leo@example.com
AeroChat: I found an alert for the Trail Chelsea boots, size 43. It’s removed. You have no other restock alerts with us.
In STOQ: the pending signup for the Trail Chelsea boots, size 43, is deleted from the waitlist.
The recipe
Copy this into AeroChat
When a shopper asks to stop, cancel or remove a restock alert, follow these steps.
- Ask for the email or phone number they signed up with.
- Read their STOQ signups by that contact.
- If they have more than one pending signup, list them and ask which one to remove, or whether to remove all of them.
- Delete only the pending signups they chose.
- If the alert for that item was already sent, tell them there is nothing left to cancel.
- Tell them which alerts, if any, they still have.
Never remove a signup without the shopper confirming the item. Never share another shopper’s signups. Reply in the customer’s language.
If you want AeroChat to also offer a similar product that is in stock, add that step before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products.
- STOQ. In the STOQ app, go to Back in stock alerts, then Settings, then Integrations, and press See integrations. Under Developer, press Set up on the API card and copy the API key. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect STOQ, then switch it on. If it built the connection from STOQ’s public documentation, the checklist asks you to check it once against the current docs. STOQ marks its API v2 as a public beta.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether AeroChat offers an alternative product before removing the alert.
- Your unsubscribe and opt-in rules, which stay in STOQ’s settings.
- Whether AeroChat removes all of a shopper’s alerts in one go when they ask.
The result to expect
Shoppers stop an alert in one short chat, and your waitlist only holds people who still want the item. Your team stops searching the waitlist by email.
Measure it with your own numbers: alert cancellations handled in chat, and spam complaints on restock emails, for a month before and after.
Next: see every STOQ workflow, including adding a shopper to the waitlist.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same STOQ connection behind it. See what each channel does on the STOQ integration page.
Handle alert requests in chat
Install AeroChat, paste the recipe, add your STOQ API key, and ask your own chat to stop an alert.
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