Show Smile.io Rewards on WhatsApp

Yes. AeroChat works directly with Smile.io. When a member asks what they can get, AeroChat reads your points rewards and the member’s balance from Smile.io and lists the rewards they can afford now, and the next one they are close to.

This recipe answers “what can I get with my points?”, “what rewards do you have?” and “is there a free shipping reward?” in chat. Part of connecting Smile.io to WhatsApp and AI chat.

What happens today

Your rewards live in the loyalty panel, and many members never open it. When they ask what their points are worth, your team has to check their balance, read your rewards list and work out which ones fit. Members who never hear about a reward they can afford do not come back to spend it.

The flow that works

The member asks what rewards they can get.
AeroChat checks who they are and finds them in Smile.io with their balance.
It reads your points rewards from Smile.io with their points price.
It lists the rewards they can afford, the next one they are close to, and offers to redeem.

What it looks like on WhatsApp

Customer: What rewards can I get? (example)

AeroChat: You have 1,350 points. You can get:

AeroChat: Free shipping, 400 points. $5 off, 500 points. $10 off, 1,000 points.

AeroChat: You are 150 points away from $15 off (1,500 points). Would you like to redeem one now?

In Smile.io: nothing changes. AeroChat read the member’s balance and your points rewards.

The recipe

Copy this into AeroChat

When a member asks what rewards they can get, what their points are worth, or about a specific reward, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find them in Smile.io by that email and read their points balance.

Read our points rewards from Smile.io with their points price.

List the rewards they can afford now, one per line, with the points each costs.

Name the next reward they are close to and how many points they still need.

If a reward lets them choose how many points to spend, say so and give the range.

Offer to redeem one, and use the redeem workflow if they say yes.

Only list rewards that are in Smile.io. Reply in the customer’s language.

Check your rewards in Smile.io are up to date before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the member is from their orders.
Smile.io. In Smile Admin, go to Settings, then Developer tools, and create an API key with the customer and points scopes. Paste it in when AeroChat asks. Smile.io offers API access on its Plus and Enterprise plans, as of November 2026.
Your knowledge base. Add any limits on rewards, such as one per order or minimum spend.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Smile.io, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Smile.io’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which rewards you offer and what they cost, which stays in Smile.io.
Whether AeroChat mentions the next reward to motivate another order.
Any limits on how rewards are used at checkout.

The result to expect

Members learn what their points can buy at the moment they are thinking about it, and more of them redeem. Your team stops explaining the rewards list by hand.

Measure it with your own numbers: rewards questions answered in chat and rewards redeemed, for a month before and after.

Next: see every Smile.io workflow, including redeeming points for a discount.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Smile.io connection behind it. See what each channel does on the Smile.io integration page.

Show your first rewards list in chat

Install AeroChat, paste the recipe, add your Smile.io API key, and ask your own chat what your points can get.

Install AeroChat on Shopify

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