Send Smile.io Referral Links on WhatsApp
Yes. AeroChat works directly with Smile.io. When a member asks how to refer a friend, AeroChat checks who they are, reads their referral link from Smile.io and sends it with what their friend gets, taken from your referral settings.
This recipe handles “how do I refer a friend?”, “what’s my referral link?” and “can my friend get a discount?” in chat. Part of connecting Smile.io to WhatsApp and AI chat.
What happens today
A member is texting a friend about your store and wants to pass on a discount. Their referral link is in the loyalty panel, which means logging in on your site. They message you instead, your team finds the link in Smile.io and replies, and by then the friend has stopped paying attention.
The flow that works
- The member asks how to refer a friend or for their link.
- AeroChat checks the email or phone number against their Shopify orders.
- It finds them in Smile.io and reads their referral link and your referral settings.
- It sends the link on its own line, so it is easy to forward, with one line on what the friend gets and what they get.
What it looks like on WhatsApp
Customer: How do I give my friend a discount? (example)
AeroChat: Send her your referral link:
AeroChat: [your referral link]
AeroChat: She gets $10 off her first order of $50 or more, and you get $10 off too once she orders.
In Smile.io: nothing changes. AeroChat read the member’s referral link and your referral settings.
The recipe
Copy this into AeroChat
When a member asks how to refer a friend, for their referral link, or for a discount for a friend, follow these steps.
- Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.
- Find them in Smile.io by that email and read their referral link.
- Send the referral link in a message on its own.
- Read our referral settings from Smile.io and add one line on what their friend gets and what they get.
- If they are not a member, explain how to join from the knowledge base, so they get a referral link of their own.
Never send another member’s link. Reply in the customer’s language.
Check your referral rewards in Smile.io before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the member is from their orders.
- Smile.io. In Smile Admin, go to Settings, then Developer tools, and create an API key with the customer and referral scopes. Paste it in when AeroChat asks. Smile.io offers API access on its Plus and Enterprise plans, as of November 2026.
- Your knowledge base. Add how members join, so AeroChat can help a customer who is not yet a member.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Smile.io, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Smile.io’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your referral rewards, which stay in Smile.io.
- Whether AeroChat mentions referrals to happy customers who did not ask.
- How a member proves who they are before AeroChat sends their link.
The result to expect
Members get their referral link while the conversation with their friend is still going, and more recommendations turn into first orders. Your team stops looking up links.
Measure it with your own numbers: referral links sent from chat and referred first orders, for a month before and after.
Next: see every Smile.io workflow, including points balance questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Smile.io connection behind it. See what each channel does on the Smile.io integration page.
Send your first referral link from chat
Install AeroChat, paste the recipe, add your Smile.io API key, and ask your own chat for your referral link.
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