Book a Delivery from WhatsApp with Shiprocket

This recipe lets customers book a delivery in the chat, and creates the order and pickup in Shiprocket as they do. Part of connecting Shiprocket to WhatsApp and AI chat.

What happens today

A customer messages on WhatsApp to send a parcel. Someone on your team asks for the addresses one message at a time, logs in to Shiprocket, compares couriers, types the order in and sends the AWB number back. Requests that arrive in the evening wait until the morning, and a missed pincode or a wrong phone number means a failed pickup.

The flow that works

AeroChat asks for the pickup and delivery addresses, the receiver’s details and the parcel size.
It checks which Shiprocket couriers serve both pincodes and what they charge.
It replies with the price and expected delivery time and asks the customer to confirm.
It creates the order in Shiprocket, assigns the courier and requests the pickup.
It sends the AWB number and the tracking link in the same chat.

The recipe

Copy this into AeroChat

When a customer on WhatsApp asks to send a parcel or book a delivery, follow these steps.

Ask for the pickup address and pincode, and the delivery address and pincode.

Ask for the receiver’s name and phone number, and what is being sent.

Ask for the weight in kg and the box size in cm. If they do not know, use 0.5 kg and 20 x 15 x 10 cm (example) and tell them the price may change at pickup.

Check Shiprocket for couriers that serve both pincodes. Reply with the two cheapest options, their prices and expected delivery days.

When they choose one, create the order in Shiprocket, assign that courier and request a pickup for the next working day (example).

Send them the AWB number, the pickup date and the tracking link.

Do not book until the customer has confirmed the price. If no courier serves the pincode, tell them and hand the conversation to our team. If they ask for cash on delivery, check whether the courier allows it before you confirm. Reply in the customer’s language.

Change the default weight, box size and pickup day to match your business before you paste it.

What to connect

Shiprocket. Create an API user under Settings, then API, then Configure. Enter its email and the password Shiprocket sends you when AeroChat asks.
Your knowledge base. Upload your packing rules, cut-off times and the items you do not ship to AeroChat so it can answer before it books.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Shiprocket, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Shiprocket’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which couriers AeroChat offers, and how many.
When it asks the customer to confirm the price.
What it does when no courier serves the address.

The result to expect

Customers book a delivery in one conversation, at any hour, and get their AWB number and tracking link right away. Your team stops typing orders into Shiprocket by hand, and fewer pickups fail on missing details.

Measure it with your own numbers: deliveries booked in chat, and failed pickups, for a month before and after.

Next: answer where-is-my-parcel questions.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Shiprocket connection behind it. See what each channel does on the Shiprocket integration page.

Book your first Shiprocket delivery from chat

Paste the recipe, connect Shiprocket, and book a test parcel to your own address.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.