Connect Shiprocket to WhatsApp, Instagram, TikTok and AI Chat
Customers message your business on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to ask what delivery costs, to send a parcel or to ask where their order is, but your shipments live in Shiprocket. AeroChat answers those conversations and works in Shiprocket as it goes: it checks which couriers serve the address and what they charge, creates the order with the details from the chat, books the pickup, and looks up the tracking status when the customer asks. It connects through Shiprocket’s public API. You describe the workflow in your own words, and AeroChat builds it.
Delivery with POS Malaysia is built into AeroChat. This page is for businesses that already ship with Shiprocket.
What you can do with Shiprocket and AeroChat
- Book deliveries from chat. AeroChat collects the pickup and delivery addresses and the parcel size, creates the order in Shiprocket, assigns a courier and schedules the pickup.
- Answer where-is-my-parcel questions. AeroChat finds the shipment by order number or AWB and replies with its live status and tracking link.
- Quote delivery prices. AeroChat checks courier serviceability for the pincodes and weight the customer gives and replies with the price and expected delivery time.
- Cancel an order before it ships. AeroChat cancels the order in Shiprocket when the customer asks and the shipment has not been picked up.
- Recognise returning customers. AeroChat looks up their earlier orders, so it does not ask again for an address it already has.
See more WhatsApp workflows you can run alongside it, including delivery updates on WhatsApp.
Works on every chat channel
Your customers message you wherever they already are. The same Shiprocket connection and the same workflows run on every channel AeroChat supports, and Shiprocket stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to get a delivery quote, book a pickup or ask where their parcel is. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Shiprocket’s public API. It reads courier serviceability and rates, orders, shipments and tracking by order number or AWB. It creates orders, assigns couriers, requests pickups and cancels orders. Each workflow uses only what its recipe asks for.
To connect, open Settings in Shiprocket, then API, then Configure, and create an API user. Give it an email address that is different from your main Shiprocket login. Shiprocket sends that user’s password to your registered email. Enter the API user’s email and password in the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Shiprocket calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer on WhatsApp wants to send a parcel, ask for the pickup address and pincode, the delivery address and pincode, the receiver’s name and phone, and the weight and size of the parcel. Check Shiprocket for couriers that serve both pincodes and reply with the cheapest option and its expected delivery days. When they confirm, create the order in Shiprocket, assign that courier and request a pickup for the next working day (example). Send them the AWB number and the tracking link.
Copy this into AeroChat
When a customer asks where their order is, ask for their order number or the phone number they ordered with. Find the shipment in Shiprocket and reply with its current status, the last update and the expected delivery date, plus the tracking link. If the shipment shows a failed delivery or is stuck for more than three days (example), hand the conversation to our team.
Who uses it
Online stores and D2C brands that ship their orders through Shiprocket can use it, for delivery quotes, bookings and tracking questions that arrive in chat. These recipes fit a store that ships with Shiprocket:
What stays in Shiprocket
Shiprocket stays your record. Orders, shipments, courier choice, labels, pickups, NDR handling and remittances live there, and your team still manages them. Shipping charges are billed to your own Shiprocket account.
AeroChat handles the conversation. It quotes, books, tracks and cancels as your recipe asks, and leaves the rest to Shiprocket and your team.
Questions
Does AeroChat work with Shiprocket?
Yes. AeroChat connects through Shiprocket’s public API with an API user you create under Settings, then API, in Shiprocket.
Can customers book a Shiprocket delivery on WhatsApp?
Yes. AeroChat collects the addresses and parcel details in the conversation, creates the order in Shiprocket and books the pickup, then sends the tracking link in the same chat.
Do I need a developer?
No. You describe the workflow in your own words, create an API user in Shiprocket and enter its details, and switch it on. AeroChat builds the Shiprocket connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Shiprocket and try it
Paste the first recipe, connect Shiprocket, and ask your own chat to send a test parcel.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.