Reorder a Printful Design in Chat for Wix Stores

Yes. AeroChat works directly with Printful. When a customer wants the same item again, AeroChat reads their earlier Printful order, takes payment by link in the chat and places the new order in Printful for the same items and address.

This recipe turns “can I get the same one again?” into a paid order that goes straight into production. Part of connecting Printful to WhatsApp and AI chat.

What happens today

A happy customer wants the same design again, often as a gift. They message you instead of finding the product again on your site. Your team looks up the old order, works out the size and color, sends a link to the product page and hopes they finish checkout.

The flow that works

The customer asks to reorder.
AeroChat checks their earlier order in Wix and reads the items and address from the Printful order.
It checks the product is still in your Wix catalog and reads back the item, price, shipping and total.
It confirms the address and sends a payment link.
Once paid, it creates the new order in Printful with the same items and confirms it for fulfillment.

What it looks like on WhatsApp

Customer: Can I order the same custom mug as last time? Order 10255. Different address though. (example)

AeroChat: Can you confirm the email on that order?

Customer: rosa.lin@example.com

AeroChat: Thanks, Rosa. The same 11 oz custom mug is US$18 plus US$5 shipping, US$23 in total. What’s the new address?

Customer: 22 Harbor Road, Portland ME 04101.

AeroChat: Here’s your payment link. I’ll place the order as soon as it’s paid.

AeroChat: Payment received, thank you. Your mug is ordered and going into production. You’ll get tracking when it ships.

In Printful: a new order with the same mug design is created for the new address and confirmed for fulfillment.

The recipe

Copy this into AeroChat

When a customer asks to order the same item again, follow these steps.

Ask for the earlier order number and check the email or phone number they give matches the order in Wix.

Find the Printful order with that store order as its external ID and read its items and address.

Check the product is still in our Wix catalog. Read back the item, the price, shipping and the total.

Ask whether it ships to the same address, and take the new address if not.

Send a payment link for the total.

Once it is paid, create a new Printful order with the same items and the confirmed address, and confirm it for fulfillment.

Tell them it is going into production and that tracking comes when it ships.

Never place a Printful order before the payment is confirmed. If the product is no longer in our catalog, say so and suggest similar items. Reply in the customer’s language.

Change the shipping fees and confirmation wording to match your store before you paste it.

What to connect

Your Wix store. Built in. Connect Wix from the AeroChat dashboard so AeroChat can check the earlier order and your current prices.
Printful. In the Printful Developer Portal, create a private token for your store with the orders scope, so AeroChat can read orders and create new ones.
Payments. Airwallex is built into AeroChat, so the payment link needs no API setup. See how it works.

Printful creates API orders as drafts and charges you only once an order is confirmed, so AeroChat confirms the reorder only after the customer has paid. The reorder is created directly in Printful, so it shows in your Printful orders rather than your Wix order list.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Printful, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Printful’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which products can be reordered in chat.
Whether reorders get a returning customer discount.
Who handles reorders with changed designs.

The result to expect

Returning customers buy again in a few messages, and the order goes into production without anyone on your team touching it.

Measure it with your own numbers: reorders placed in chat, for a month before and after.

Next: answer “has my order been made yet?” from Printful.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same connection behind it. See what each channel does on the Printful integration page.

Place your first Printful reorder from the chat

Paste the recipe, add your Printful token, and reorder one of your own test orders from your own number.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Printful for you, free. See plans.