Printful Shipment Tracking in Chat for Wix Stores

Yes. AeroChat works directly with Printful. When a customer asks where their parcel is, AeroChat reads the order’s shipments from Printful and sends the carrier, tracking number and tracking link, with which items are in each parcel.

This recipe answers “where is my parcel?” and “only half my order arrived” from Printful’s own shipment records. Part of connecting Printful to WhatsApp and AI chat.

What happens today

A print order ships, but the customer missed the email or the items arrive in separate parcels. They message you. Your team opens Printful, finds the order, copies each tracking link and explains which item is where.

The flow that works

The customer asks where their parcel is.
AeroChat checks the order number and the customer’s email or phone number in Wix.
It finds the Printful order and reads its shipments.
It sends the carrier, tracking number, tracking link and ship date for each shipment, with the items in it.
If nothing has shipped, it says the order is still being made.

What it looks like on WhatsApp

Customer: Only the mug arrived. Where’s the t-shirt? Order 10390. (example)

AeroChat: Can you confirm the phone number on the order?

Customer: +1 415 555 0142

AeroChat: Thanks. Your order #10390 shipped in two parcels. The mug went first, and the t-shirt shipped on 6 November with USPS, tracking number 9400 1000 0000 0000 0000 00 (example). Here’s the tracking link.

In Printful: nothing changes. AeroChat read the order’s two shipments and the items in each.

The recipe

Copy this into AeroChat

When a customer asks where their parcel is or says part of their order is missing, follow these steps.

Ask for the order number, if they have not given it.

Check the email or phone number they give matches the order in Wix.

Find the Printful order with that store order as its external ID and read its shipments.

For each shipment, send the carrier, tracking number, tracking link and ship date, and say which items are in it.

Tell them which items have not shipped yet, if any.

If nothing has shipped, tell them it is still being made and that the tracking link comes once it ships.

If the order shows as fulfilled but an item is missing from every shipment, hand the conversation to our team.

Never share an order whose details do not match. Reply in the customer’s language.

Change the wording to match your store before you paste it.

What to connect

Your Wix store. Built in. Connect Wix from the AeroChat dashboard so AeroChat can check the customer’s details.
Printful. In the Printful Developer Portal, create a private token for your store with read access to orders. Paste it in when AeroChat asks.

Printful also offers a webhook when a package ships. If you add AeroChat’s endpoint to it, AeroChat can send the tracking link in the chat the customer used, as soon as the parcel ships.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Printful, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Printful’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether tracking links go out when a parcel ships, or only when asked.
Which delivery problems go to your team.
How a customer proves the order is theirs.

The result to expect

Customers find their parcel without waiting for your team, and split shipments stop turning into complaints.

Measure it with your own numbers: tracking questions answered in chat without your team, for a month before and after.

Next: let customers reorder a Printful design in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same connection behind it. See what each channel does on the Printful integration page.

Send your first Printful tracking link from the chat

Paste the recipe, add your Printful token, and ask your own chat where a shipped order is.

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