Answer PayMongo Payment Questions on WhatsApp

Yes. AeroChat works directly with PayMongo. It reads the customer’s payment link and its payments in PayMongo and tells them whether it is paid while they are still in the chat.

This recipe answers payment questions in chat from PayMongo. Paid links get a confirmation, unpaid ones get the same link again, and anything unusual goes to your team. Part of connecting PayMongo to WhatsApp and AI chat.

What happens today

A customer messages: “I paid via GCash already, did you get it?”. Someone opens the PayMongo dashboard, looks for the link and refreshes it before replying. Until then the customer keeps asking, and the order sits unconfirmed.

The flow that works

The customer asks about a payment.
AeroChat finds the link it sent in the conversation, or asks for the order number.
It reads the link and its payments in PayMongo.
If there is a paid payment, it confirms the amount and the order.
If there is none yet, it says so and sends the same link. If the customer says money left their account anyway, it hands over to your team.

What it looks like on WhatsApp

Customer: Paid na po via GCash for order #6140. (example)

AeroChat: Thank you po. I can see your payment of PHP 1,450 for order #6140, received at 3:12pm. Your order is confirmed and ships tomorrow.

Customer: Salamat!

In PayMongo: nothing changes. AeroChat read the link for order #6140 and its paid payment.

The recipe

Copy this into AeroChat

When a customer asks whether their payment went through, follow these steps.

Look for the PayMongo link we sent in this conversation. If there is none, ask for their order number and find the link we sent for that order.

Read the link and the payments made on it.

If there is a paid payment, tell them the amount and when it was paid, and confirm their order.

If there is no payment yet, tell them we have not received it and send the same link again.

If the link was archived, tell them and offer a new link for the same order.

If they say money left their account but PayMongo shows no payment, collect the order number, the time and how they paid, and hand the conversation to a team member.

Never share another customer’s payment. Reply in the customer’s language.

Change the hand-over steps to match how your team handles payment disputes before you paste it.

What to connect

PayMongo. Copy your secret key from Settings, then Developers, in the PayMongo dashboard, and paste it in when AeroChat asks.
Your policies. Upload your payment and refund policy to the AeroChat knowledge base so the replies match what you have written.

PayMongo can also send a webhook when a link is paid. If you set one up for AeroChat, the payment is confirmed in the conversation before the customer has to ask.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect PayMongo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from PayMongo’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether an unpaid link is sent again automatically.
How AeroChat confirms who the customer is before sharing payment details.
Who handles disputed payments.

The result to expect

Customers get an answer about their PayMongo payment in seconds instead of sending screenshots. Your team only looks at disputed cases, with the details already collected.

Measure it with your own numbers: payment questions answered by hand per month, and screenshots your team still checks.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same PayMongo connection behind it. See what each channel does on the PayMongo integration page.

Answer payment questions from PayMongo

Paste the recipe, add your PayMongo test key, pay a test link, and ask your own number whether it went through.

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On Shopify? Install AeroChat from the Shopify App Store.