Answer Pre-Order Status Questions on WhatsApp with Notify Me

Yes. AeroChat works directly with Notify Me. It finds the customer’s pre-order in Notify Me by email or order number, reads whether it is paid and shipped, and answers with the shipping window you set for that pre-order campaign.

This recipe answers “where is my pre-order?”, “has it shipped?” and “when will it arrive?” in chat, from your own Notify Me and Shopify data. Part of connecting Notify Me to WhatsApp and AI chat.

What happens today

A customer paid for an item weeks before it exists in your warehouse. They forget the date you gave, see other customers posting about the product, and message you to ask where theirs is. Your team looks up the order, checks the pre-order campaign and writes the same answer again. During a big pre-order launch, these messages arrive by the hundred.

The flow that works

The customer asks about their pre-order in chat.
AeroChat finds the pre-order in Notify Me by the email or order number they give.
It reads the product, quantity, payment status, fulfillment status and pre-order campaign.
It replies with the status and the shipping window for that campaign from your knowledge base. If the order has shipped, it sends the tracking link from Shopify.

What it looks like on WhatsApp

Customer: Hi, I pre-ordered the Solstice serum. Order 5190. Any news? (example)

AeroChat: I found your pre-order #5190 for 2 bottles of the Solstice serum. It is paid and not shipped yet. It is part of the Spring launch pre-order, which ships between 15 and 20 March. You will get your tracking link as soon as it leaves our warehouse.

In Notify Me: nothing changes. AeroChat read the pre-order’s payment and fulfillment status and its campaign name.

The recipe

Copy this into AeroChat

When a customer asks about a pre-order, follow these steps.

Ask for their order number, or the email they used at checkout.

Find the pre-order in Notify Me by the Shopify order number or the email. If they have more than one, ask which product they mean.

Read the product, the quantity, the payment status, the fulfillment status and the pre-order campaign name.

If it is not shipped, tell them it is confirmed and give the shipping window for that campaign from the knowledge base, for example “Spring launch: ships 15 to 20 March” (example).

If it has shipped, look up the order in Shopify and send the tracking link.

If it is canceled, or not paid, say so and hand the conversation to our team.

If they want to change or cancel the pre-order, hand the conversation to our team with the order number, product and status.

Never guess a shipping date that is not in the knowledge base. Never share another customer’s order. Reply in the customer’s language.

Add the shipping window for each of your pre-order campaigns to the knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders and tracking.
Notify Me. Open Notify Me in your Shopify admin, go to Settings, then API keys, and click Generate API key. Copy the key and paste it in when AeroChat asks.
Your knowledge base. Add each pre-order campaign by name with its shipping window, so AeroChat can give the right date.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Notify Me, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Notify Me’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The shipping window for each pre-order campaign, and when you update it.
Who handles changes, cancellations and refunds, since AeroChat passes those to your team.
Whether AeroChat offers an in-stock alternative to customers who do not want to wait.

The result to expect

Customers who paid early get a confident answer the moment they ask, with the real status of their order. Your team keeps its time for the pre-orders that need a decision.

Measure it with your own numbers: pre-order questions answered in chat without your team, and pre-order cancellations, for a month before and after.

Next: see every Notify Me workflow, including restock list questions.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Notify Me connection behind it. See what each channel does on the Notify Me integration page.

Answer your first pre-order question in chat

Install AeroChat, paste the recipe, add your Notify Me API key, and ask your own chat where a test pre-order is.

Install AeroChat on Shopify

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