Connect Notify Me to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Notify Me. It reads restock alert sign-ups, sent alerts and pre-orders from Notify Me through its public API, and answers shoppers about them on WhatsApp, Instagram, web chat and every other channel they use.
If your Shopify store runs back in stock alerts and pre-orders with Notify Me, the questions that follow land in your inbox: “am I on the list?”, “is it back yet?”, “where is my pre-order?”. AeroChat answers them on WhatsApp, Instagram, Messenger, Telegram, web chat or email, from what Notify Me and your Shopify store actually hold. Your Shopify store is built into AeroChat, and Notify Me connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Notify Me stays the place you run your alerts and pre-orders.
What you can do with Notify Me and AeroChat
- Answer “am I on the restock list?”. AeroChat finds the shopper’s restock sign-ups in Notify Me by email, phone or WhatsApp number and tells them which products they are waiting for and whether the alert has gone out.
- Answer “is it back yet?”. AeroChat checks live stock in your Shopify store. If the item is back, it sends the product link. If not, it confirms the shopper is on the list in Notify Me.
- Answer “did my alert go out?”. AeroChat reads the alerts Notify Me sent for that sign-up, with the date and whether it went by email, SMS, WhatsApp or push.
- Answer “what is the status of my pre-order?”. AeroChat finds the pre-order in Notify Me by email or order number and reads its payment and fulfillment status.
- Answer “when does my pre-order ship?”. AeroChat reads which pre-order campaign the order belongs to and replies with the shipping window you set for that campaign in your knowledge base.
- Pass pre-order changes and cancellations to your team. When a shopper wants to change or cancel a pre-order, AeroChat reads the pre-order and hands the conversation to your team with the order number, product and status attached.
What it looks like on WhatsApp
Customer: Hi, I signed up to hear when the Fern linen shirt in M is back. Am I on the list? (example)
AeroChat: Yes, you are. You signed up for the Fern linen shirt in M on 28 October, and the alert has not gone out yet because it is still out of stock. You will get a WhatsApp message the moment it is back.
In Notify Me: nothing changes. AeroChat found the sign-up by the customer’s WhatsApp number and read its status.
Customer: I pre-ordered the Ridge rain jacket. Has it been sent? (example)
AeroChat: I found your pre-order #4821 for the Ridge rain jacket. It is paid and not shipped yet. It is part of the Winter pre-order, which ships in the first week of December. You will get your tracking link as soon as it leaves the warehouse.
In Notify Me: nothing changes. AeroChat read the pre-order’s payment and fulfillment status and its campaign name.
Works on every chat channel
Your shoppers message you wherever they already are. The same Notify Me connection and the same workflows run on each of these channels, and Notify Me stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to check a restock alert, ask if an item is back or check a pre-order. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right on the sold-out product page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and stock and looks up orders. Notify Me connects through its public API, documented at api.notify-me.app/v1/docs. Through it, AeroChat reads restock sign-ups, sent alerts and pre-orders. Notify Me stores them with your Shopify product, variant and order IDs, so the two parts line up.
- What AeroChat reads from Notify Me: restock sign-ups found by email, phone or WhatsApp number, with the product, variant, sign-up date and whether the first alert was sent, the alerts sent for each sign-up with their email, SMS, WhatsApp and push status, and pre-orders found by email or Shopify order ID, with payment status, fulfillment status, quantity and pre-order campaign name.
- What AeroChat writes to Notify Me: nothing. Notify Me describes its public API as read-only as of November 2026, so sign-ups, alerts and pre-orders are changed in Notify Me or on your storefront.
To connect, open Notify Me in your Shopify admin, go to Settings, then API keys, and click Generate API key. Give it a name, copy the key and keep it safe, because Notify Me shows it only once. Notify Me’s help article on its API does not name a plan for API access. If you do not see API keys in your settings, ask Notify Me support. Because the API is read-only, shoppers still join a restock list with the button on your product page. AeroChat can send them the link.
You describe the workflow in your own words, for example “when a shopper asks if they are on the restock list, find their sign-ups in Notify Me and tell them the status”. AeroChat builds the workflow as a draft and asks for the Notify Me API key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Notify Me. Copy one into AeroChat, add your Notify Me API key, and it runs on every channel.
1. Answer “am I on the restock list?”
Copy this into AeroChat
When a shopper asks whether they are on a restock or back in stock list, find their sign-ups in Notify Me by the email, phone or WhatsApp number they give or are messaging from. For each sign-up, tell them the product and variant, the date they signed up and whether the alert has gone out. If there is no sign-up, say so and send the product link so they can sign up with the Notify me button. Never share another shopper’s details. Reply in the customer’s language.
2. Answer “is it back yet?”
Copy this into AeroChat
When a shopper asks if a sold-out product is back, find the product and variant in our Shopify catalog and check live stock. If it is in stock, say so and send the product link. If it is still out of stock, check Notify Me for their sign-up and confirm they will get an alert, or send the product link so they can sign up. Do not promise a restock date unless it is in the knowledge base.
3. Answer “did my alert go out?”
Copy this into AeroChat
When a shopper says they missed a restock alert or never got one, find their sign-up in Notify Me and read the alerts sent for it. Tell them the date it was sent and the channel it went to, such as email or WhatsApp. If it was sent and the item is now sold out again, say so plainly, check Shopify stock, and tell them how to sign up again. If no alert was sent, tell them they are still on the list.
4. Answer “what is the status of my pre-order?”
Copy this into AeroChat
When a customer asks about a pre-order, ask for their order number or the email they used. Find the pre-order in Notify Me. Tell them the product, the quantity, whether it is paid and whether it has shipped. If it has shipped, look up the order in Shopify and send the tracking link. If it is canceled, say so and hand the conversation to our team if they have questions about a refund.
5. Answer “when does my pre-order ship?”
Copy this into AeroChat
When a customer asks when their pre-order will ship, find the pre-order in Notify Me and read the name of its pre-order campaign. Look up that campaign’s shipping window in our knowledge base, for example “Winter pre-order: ships first week of December” (example), and tell them. If the campaign has no shipping window in the knowledge base, do not guess. Tell them our team will confirm and hand the conversation over.
6. Pass pre-order changes and cancellations to your team
Copy this into AeroChat
When a customer wants to change the size, color or quantity of a pre-order, or cancel it, find the pre-order in Notify Me and confirm which one they mean. Ask what they want to change. Hand the conversation to our team with the order number, the product, the payment and fulfillment status and the change they asked for. Tell the customer our team will confirm. Do not promise a refund or a change yourself.
Who uses it
Shopify stores that sell out of popular sizes, colors and limited drops, such as fashion and beauty stores, use Notify Me to keep demand while stock is away. These recipes fit a store that runs on Shopify and Notify Me:
- Fashion stores: stock and restock questions and order tracking.
- Beauty stores: restock and subscription questions and order tracking.
What stays in Notify Me
Notify Me stays your record of restock sign-ups and pre-orders. Alert sending, the Notify me button on your product pages, pre-order campaigns, widgets and your settings all live there. AeroChat does not send restock alerts and does not change anything in Notify Me.
AeroChat handles the conversation. It reads sign-ups, alerts and pre-orders to answer shoppers, checks stock and orders in Shopify, and passes changes to your team.
WhatsApp workflows that use Notify Me
These end-to-end WhatsApp workflows run with Notify Me and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Stock and Availability Answers From Live Inventory
- WhatsApp Order Tracking That Answers From Your Store Data
- WhatsApp Order Changes and Cancellations Within Your Rules
Questions
Does AeroChat work with Notify Me?
Yes. It connects through Notify Me’s public API with an API key from your own Notify Me settings. It is not a Notify Me product, and AeroChat has no partnership with Notify Me.
Can shoppers sign up for a restock alert in WhatsApp?
Not through the API. Notify Me’s public API is read-only, so AeroChat cannot add a sign-up. It sends the product link, and the shopper signs up with the Notify me button on the product page.
Does AeroChat send the restock alerts?
No. Notify Me sends its own alerts. AeroChat answers the questions shoppers ask before and after an alert, from what Notify Me recorded.
Which plan do I need?
On the Notify Me side, you need an API key from Settings, API keys. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer restock and pre-order questions in chat
Install AeroChat, paste the restock list recipe, add your Notify Me API key, and ask your own chat whether you are on the list for your best seller.
7-day free trial.