Answer Momence Pack and Membership Questions on WhatsApp

This recipe answers “how many classes are left on my pack?” and “when does my membership renew?” in chat, from the member’s record in Momence. Part of connecting Momence to WhatsApp and AI chat.

What happens today

Members ask how many classes are left on their pack, or when it expires. Each answer means searching for the member in Momence and reading their bought memberships. Some find out at the front desk that the pack ran out last week, which is an awkward moment before class.

The flow that works

AeroChat asks for the email on the member’s Momence account.
It finds the member in Momence.
It reads their active packs and subscriptions.
It replies with what is left on each and when it ends.
If a pack is nearly used up, it tells them what they can buy next.

The recipe

Copy this into AeroChat

When a member asks about their pack, membership or classes left, follow these steps.

Ask for the email on their Momence account, unless we already have it.

Find the member in Momence. If there is more than one match, ask for their full name.

Read all their active subscriptions and packs.

Reply with each one: the name, the classes or credit left, and the expiry or renewal date.

If a pack has 2 classes or fewer left (example), tell them which packs we sell, from our knowledge base, and offer to hand over to our team to buy one.

Never share another member’s details. If they want to freeze a membership, hand the conversation to our team with their name and dates. Reply in the customer’s language.

Change the low-balance number before you paste it.

What to connect

Momence. In Apps & Integrations, open the Developer API section, add a public API client and copy its client ID and secret. Set up a staff account for AeroChat. Enter these when AeroChat asks.
Your knowledge base. Upload your pack and membership options and your rules on freezes and expiry.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Momence, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Momence’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which pack and membership details AeroChat shares in chat.
When it suggests a new pack.
Who handles freezes and refunds.

The result to expect

Members get their balance in seconds, in the chat they already use. The front desk stops reading out balances, and members top up before their pack runs out.

Measure it with your own numbers: balance questions answered without staff, and pack purchases that follow a balance question, for a month before and after.

Next: book Momence classes from chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Momence connection behind it. See what each channel does on the Momence integration page.

Answer your first pack question from Momence

Paste the recipe, add your Momence API client, and ask your own chat how many classes you have left.

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On Shopify? Install AeroChat from the Shopify App Store.