Connect Momence to WhatsApp, Instagram, TikTok and AI Chat
Members message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to ask what is on and to book, but your schedule, packs and memberships live in Momence. AeroChat answers those conversations and works in Momence as it goes: it checks the session schedule, books the member in with their pack or membership, reads what they have left, and cancels a booking when they ask. It connects through Momence’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Momence and AeroChat
- Book Momence classes from chat. AeroChat checks your sessions and books the member into the one they pick, using a pack or membership they already hold.
- Answer pack and membership questions. AeroChat finds the member in Momence and replies with their active packs and subscriptions.
- Cancel a booking in chat. AeroChat finds the member’s session booking and cancels it when they ask.
- Add members to the waitlist. When a session is full, AeroChat adds the member to the waitlist for it.
- Add new members. When someone new gives their details in chat, AeroChat adds them as a member in Momence.
Works on every chat channel
Your members message you wherever they already are. The same Momence connection and the same workflows run on every channel AeroChat supports, and Momence stays the record whichever one they use.
| Channel | What your members can do |
|---|---|
| Message your WhatsApp Business number to check the schedule, book or cancel a class, or ask what is left on their pack. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Momence’s public API. It reads your sessions, session bookings, members, memberships and the packs and subscriptions each member holds, and your leads. It books members into sessions with a membership they hold, adds them to waitlists, cancels bookings and adds new members. Each workflow uses only what its recipe asks for.
To connect, open Apps & Integrations in Momence, go to the Developer API section and add a public API client. Copy the client ID and secret. AeroChat also needs the login of a staff account you set up for it, because the API acts as that user and uses its permissions. Enter these in the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Momence calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a member asks to book a class, find out which class and which day. Check Momence for sessions of that class on that day and offer them with their times. When they pick one, find them in Momence by email. Check which of their packs or memberships covers that session and book it with that membership. Confirm the class, date and time. If the session is full, offer to add them to the waitlist.
Copy this into AeroChat
When a member asks how many classes they have left, ask for the email on their Momence account. Find them in Momence and read their active packs and subscriptions. Reply with each one and what is left on it. Never share another member’s details.
Who uses it
Any studio that runs its classes and packs in Momence can use it. Yoga, pilates, barre, dance and wellness studios use it for bookings and balance questions that arrive in chat. This recipe covers the same work:
- Spa and wellness, for class and treatment bookings and pack balances.
- Package and membership balances
What stays in Momence
Momence stays your record. Sessions, the schedule, memberships, packs, payments, waivers and your member app live there, and your team still runs the studio.
AeroChat handles the conversation. It books, waitlists and cancels as your recipe asks and leaves the rest to Momence and your team.
WhatsApp workflows that use Momence
These end-to-end WhatsApp workflows run with Momence behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Momence?
Yes. AeroChat connects through Momence’s public API with a public API client you create in your Momence dashboard.
Can members book Momence classes on WhatsApp?
Yes. AeroChat checks your sessions, books the one the member picks with a pack or membership they hold, and the booking appears in Momence like any other.
Do I need a developer?
No. You describe the workflow in your own words, create an API client in Momence and enter its details, and switch it on. AeroChat builds the Momence connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Momence and try it
Paste the first recipe, add your Momence API client, and ask your own chat for a class this weekend.
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On Shopify? Install AeroChat from the Shopify App Store.