Skip the Next Loop Subscriptions Order on WhatsApp
Yes. AeroChat works directly with Loop Subscriptions. It finds the subscriber’s subscription in Loop Subscriptions, tells them the date of their next order, and skips it when they confirm, in the chat they started.
This recipe handles “can I skip this month?” in chat, through your own Loop subscriptions. Part of connecting Loop Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber still has last month’s order, or is going away. They do not remember how to log in to the portal, so they message you. If nobody answers before the billing date, they are charged for an order they did not want, and some cancel instead of asking again.
The flow that works
- The subscriber asks to skip an order in chat.
- AeroChat finds their subscription in Loop Subscriptions by email and reads the order schedule.
- It tells them the date and products of the next order, and the date of the one after.
- After they confirm, it skips the next order and confirms the new next date.
What it looks like on WhatsApp
Customer: I’ve still got two bottles of shampoo, can I skip the next one? (example)
AeroChat: Your next order is on 27 November: 2 Repair Shampoo, 500 ml. If I skip it, the following order is on 25 December. Shall I skip 27 November?
Customer: Yes please.
AeroChat: Done. You will not be charged on 27 November. Your next order is on 25 December.
In Loop Subscriptions: the next scheduled order on the subscription is skipped.
The recipe
Copy this into AeroChat
When a subscriber asks to skip an order, follow these steps.
- If we do not know their email, ask for the email on their store account.
- Find their subscriptions in Loop Subscriptions. If they have more than one active subscription, ask which one.
- Read the order schedule. Tell them the date and products of the next order, and the date of the one after it.
- Ask them to confirm the skip.
- After a clear yes, skip the next order in Loop Subscriptions.
- Confirm that they will not be charged on that date and give the new next order date.
- If they want a later date instead of a skip, move the next billing date to the day they choose.
Never skip without confirmation. Reply in the customer’s language.
Change how close to the billing date a skip is allowed to match your policy before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Loop Subscriptions. In the Loop Subscriptions app, go to Settings, then API tokens and webhooks under Admin, and click Generate New Token. Give it read and write access to subscription contracts and paste it in when AeroChat asks. As of November 2026, Loop’s developer docs say API tokens are for users with access to Loop’s PRO plan.
- Your knowledge base. Add your skip policy, such as how close to the billing date a skip is still possible.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loop Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Loop’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your skip rules, such as a cutoff before the billing date.
- Whether AeroChat can skip several orders in a row or hands that to your team.
- What AeroChat says when an order is already billed.
The result to expect
Subscribers skip in a few messages before the billing date, so fewer unwanted charges and fewer cancellations from frustration. Your team stops skipping orders in the Loop admin on request.
Measure it with your own numbers: skips made in chat, refunds for unwanted renewals, and cancellations, for a month before and after.
Next: see every Loop Subscriptions workflow, including changing how often it arrives.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loop Subscriptions connection behind it. See what each channel does on the Loop Subscriptions integration page.
Let subscribers skip in chat
Install AeroChat, paste the recipe, add your Loop API token, and ask your own chat to skip your next order.
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