Pause or Resume a Loop Subscription on WhatsApp
Yes. AeroChat works directly with Loop Subscriptions. It finds the subscriber’s subscription in Loop Subscriptions, pauses it for the time they choose or until they come back, and resumes it when they ask, in the same chat.
This recipe handles “can I take a break?” and “can I start again?” in chat, through your own Loop subscriptions. Part of connecting Loop Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber wants a break for a month or two. Canceling feels like the only clear option, so many cancel and never come back. Others message you, and your team pauses the subscription by hand, then has to remember to restart it.
The flow that works
- The subscriber asks to pause in chat.
- AeroChat finds their subscription in Loop Subscriptions by email.
- It asks how long they want to pause, or whether it should stay paused until they return.
- It pauses the subscription that way and confirms when it restarts.
- When they ask to restart, it resumes the subscription and gives the next order date.
What it looks like on WhatsApp
Customer: Can I pause my meal kits while I’m away for January? (example)
AeroChat: Yes. I can pause your subscription for 1 month and it restarts by itself after that, or I can pause it until you tell me to restart. Which would you like?
Customer: 1 month.
AeroChat: Done. Your subscription is paused for 1 month and restarts by itself after that. Message us any time to restart sooner.
In Loop Subscriptions: the subscription is paused for 1 month.
The recipe
Copy this into AeroChat
When a subscriber asks to pause or take a break, follow these steps.
- If we do not know their email, ask for the email on their store account.
- Find their subscriptions in Loop Subscriptions. If they have more than one active subscription, ask which one.
- Ask how long they want to pause, in weeks or months, or whether it should stay paused until they come back.
- After they choose, pause the subscription for that time, or with no end date.
- Confirm when it will restart.
- When a subscriber with a paused subscription asks to restart, resume it and tell them the date of the next order.
Never pause or resume without confirmation. Reply in the customer’s language.
Change the longest pause you allow to match your policy before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Loop Subscriptions. In the Loop Subscriptions app, go to Settings, then API tokens and webhooks under Admin, and click Generate New Token. Give it read and write access to subscription contracts and paste it in when AeroChat asks. As of November 2026, Loop’s developer docs say API tokens are for users with access to Loop’s PRO plan.
- Your knowledge base. Add your pause policy, so AeroChat can answer questions about billing during a pause.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loop Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Loop’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- The longest pause you allow.
- Whether AeroChat offers a pause when a subscriber asks to cancel.
- What happens to any discount on the subscription during a pause.
The result to expect
Subscribers who want a break take one in chat instead of canceling. Your team stops pausing and restarting subscriptions by hand.
Measure it with your own numbers: pauses made in chat, resumed subscriptions and cancellations, for a month before and after.
Next: see every Loop Subscriptions workflow, including canceling with a reason.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loop Subscriptions connection behind it. See what each channel does on the Loop Subscriptions integration page.
Let subscribers pause in chat
Install AeroChat, paste the recipe, add your Loop API token, and ask your own chat to pause your subscription for a month.
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