Connect Jobber to WhatsApp, Instagram, TikTok and AI Chat
Customers ask for a service, chase a quote or check when the crew is arriving, mostly by message. Your clients, requests, quotes and visits are in Jobber. AeroChat answers those messages and works from Jobber directly, so a chat becomes a request your team can act on, and a question about a quote gets an answer from the quote itself.
This page covers what you can automate, how the connection works and what stays in Jobber. Each use case links to a page with a description you can paste into AeroChat.
What you can do with Jobber and AeroChat
- Turn WhatsApp enquiries into Jobber requests. Collect the service, address and preferred time, then create the client, property and request in Jobber.
- Answer questions about a quote. Read the quote from Jobber, explain what is included and pass an approval to your team.
- Tell customers when the visit is. Read the next scheduled visit for their job and reply in the chat.
- Answer invoice questions. Look up whether an invoice is paid or outstanding when a customer asks.
- Take a deposit by payment link. Send the link in the chat and note it on the request.
Works on every chat channel
Your customers message you wherever they already are. The same Jobber connection and the same workflows run on every channel AeroChat supports, and Jobber stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to request a service, chase a quote or check when the crew arrives. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Jobber’s public GraphQL API (Jobber developer documentation). Through it, AeroChat reads clients, properties, requests, quotes, jobs, visits and invoices, and creates clients, properties and requests. Jobber can also send webhooks when, for example, a quote is approved or a visit changes.
Jobber uses OAuth, so there is no key to copy. When AeroChat builds the workflow, it asks you to sign in to Jobber and approve the access. You describe the workflow in your own words and AeroChat builds it. Credentials are handled in the dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer asks for a service, ask what they need, the address and when suits them. Look them up in Jobber by phone number. If they are new, collect their name and email and create the client and property. Create a request in Jobber with the service, their preferred times and a summary of the chat. Tell them our team will confirm a time within two working hours (example). If they describe anything unsafe, hand the conversation to a person straight away.
Who uses it
Home service businesses that run on Jobber: aircon, cleaning, plumbing, electrical, landscaping and pest control. See the recipes for service booking, price quotes, technician arrival updates and maintenance contract renewals.
What stays in Jobber
Jobber stays the record of clients, quotes, jobs, schedules and invoices. Your team still schedules visits, prices quotes and sends invoices in Jobber. AeroChat handles the conversation and creates the request, so nothing has to be retyped.
WhatsApp workflows that use Jobber
These end-to-end WhatsApp workflows run with Jobber behind them. See them all in the WhatsApp workflows library.
- WhatsApp Booking for Home and Field Services
- WhatsApp Quote Requests Turned Into Draft Quotes
- WhatsApp Voice Notes Turned Into Bookings and Records
Questions
Does AeroChat work with Jobber?
Yes. It connects through Jobber’s public API. You sign in to Jobber and approve the access when AeroChat asks.
Can customers request a job through WhatsApp?
Yes. AeroChat collects the details and creates the request in Jobber. It also works on Instagram, Messenger and web chat.
Do I need a developer?
No. You describe the workflow in your own words and AeroChat builds it. You approve the Jobber access yourself.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume. You need Growth or above to send payment links.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Create your first Jobber request from chat
Paste the workflow, approve the Jobber access and message your own number asking for a service.