Track GrabExpress Deliveries on WhatsApp

Yes. AeroChat works directly with GrabExpress. It reads the delivery’s status from GrabExpress and replies with where it is, the driver’s name and vehicle, and the live tracking link while the customer is still in the chat.

This recipe answers “where is my delivery?” in chat from GrabExpress. Part of connecting GrabExpress to WhatsApp and AI chat.

What happens today

Customers message to ask where the driver is, or why their delivery has not arrived. Each question means someone opens GrabExpress, finds the delivery and types the answer back, often while the shop is busy.

The flow that works

AeroChat asks for the order number, or uses the one from the conversation.
It reads the GrabExpress delivery for that order.
It replies with the status, the driver’s first name and vehicle, and the live tracking link once a driver is assigned.
If GrabExpress is still finding a driver, it says so.
If the delivery failed or is being returned, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: My lunch order #9177 hasn’t come. Where is it? (example)

AeroChat: Your order was picked up 10 minutes ago and is on its way. Ravi is delivering it on a motorbike, plate WTT 4321 (example). Here’s the live tracking link from GrabExpress.

Customer: Great, thanks.

In GrabExpress: nothing changes. AeroChat read the delivery’s status, driver details and tracking link.

The recipe

Copy this into AeroChat

When a customer asks where their delivery is, follow these steps.

Ask for their order number if it is not already in the conversation.

Find the GrabExpress delivery for that order and read its status.

If a driver is assigned, reply with the status in one line, the driver’s first name and vehicle, and the live tracking link.

If GrabExpress is still finding a driver, tell them and say you will send the driver’s details once one is assigned.

If the delivery is completed, tell them when it was delivered.

If the delivery failed, was canceled or is being returned, tell them what GrabExpress shows and hand the conversation to our team.

Never share another customer’s details. Reply in the customer’s language.

Change the hand-over steps to match how your team handles failed deliveries before you paste it.

What to connect

GrabExpress. Add an OAuth client in the GrabPlatform Dashboard and paste its client ID and secret in when AeroChat asks. Grab turns on live access for each country and city through your GrabExpress Business contact.
Your knowledge base. Upload your shop address, parcel sizes, delivery areas and cut-off times so AeroChat can use them in the answer.

GrabExpress can also send delivery status updates to a webhook. If you set one up for AeroChat, a status change can be passed on to the customer in the conversation they started.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect GrabExpress, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from GrabExpress’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is.
Which driver details it shares.
Who gets failed and returned deliveries.

The result to expect

Customers get the driver’s details and a live link in seconds, at any hour you deliver. Your team handles only the failed deliveries, with the details already collected.

Measure it with your own numbers: tracking questions answered in chat, and tracking questions your team still answers, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: cancel GrabExpress deliveries from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same GrabExpress connection behind it. See what each channel does on the GrabExpress integration page.

Answer your first where-is-my-driver question

Paste the recipe, add your GrabExpress sandbox client, book a test delivery, and ask your own chat where it is.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect GrabExpress for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.