Book a Delivery from WhatsApp with EasyParcel

This recipe books a parcel in EasyParcel from the WhatsApp conversation where the customer asked for it, and sends them the tracking number. Part of connecting EasyParcel to WhatsApp and AI chat.

What happens today

A customer confirms an order or asks you to send a parcel, and the details arrive in pieces across several messages. Someone puts the address together, logs in to EasyParcel, picks a courier, books the pickup and pays, then goes back to WhatsApp with the tracking number. Orders that come in late in the day often wait until tomorrow, and a mistyped postcode means a failed delivery.

The flow that works

AeroChat confirms the order and the item being sent.
It asks for the recipient’s name, phone number and full address with postcode.
It checks EasyParcel rates for the parcel weight and picks the courier your rules say.
It creates the EasyParcel order with your pickup date and pays for it from your EasyParcel credit.
It sends the customer the courier name and tracking number.

The recipe

Copy this into AeroChat

When a customer on WhatsApp has a confirmed order to ship, follow these steps.

Confirm the order number and the items.

Ask for the recipient’s name, phone number and full address, including the postcode. Read the address back and ask them to confirm it.

Work out the parcel weight from our weights in the knowledge base. Use 1 kg (example) if the item is not listed.

Check EasyParcel rates from our postcode, 50450 (example), to theirs. Choose the cheapest courier that offers pickup (example rule).

Create the EasyParcel order with our shop as the sender, their details as the receiver, the order number as the reference and the next working day as the pickup date.

Pay for the order from our EasyParcel credit.

Send them the courier name and tracking number, and add the tracking number to the customer’s notes in AeroChat.

If the credit balance is too low, or no courier serves their postcode, hand the conversation to our team.

If they ask to cancel or change a parcel after it is booked, take the details and hand the conversation to our team. Reply in the customer’s language.

Change the sender postcode, the weights and the courier rule to the ones your business uses before you paste it.

What to connect

EasyParcel. Verify your EasyParcel account and register for an API key, then paste it in when AeroChat asks. Keep enough credit in your account for the shipments AeroChat books.
Your knowledge base. Upload your products with their parcel weights, plus your shipping rules, so AeroChat books the right size of parcel.

Shipments are paid from your own EasyParcel credit. POS Malaysia delivery is built into AeroChat, so you only need this recipe if you already ship with EasyParcel.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect EasyParcel, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from EasyParcel’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which courier to choose: the cheapest, the fastest or a fixed one.
Your pickup days and the cut-off time for same-day booking.
Which parcels need your team, such as heavy or fragile items.

The result to expect

Parcels get booked while the customer is still in the chat, with an address they confirmed, and they get the tracking number right away. Your team stops retyping addresses into EasyParcel.

Measure it with your own numbers: parcels booked from chat, and failed deliveries from wrong addresses, for a month before and after.

Next: answer where-is-my-parcel questions.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same EasyParcel connection behind it. See what each channel does on the EasyParcel integration page.

Book your first EasyParcel shipment from chat

Paste the recipe, add your EasyParcel key, and book a test parcel in the chat yourself.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.