Connect Checkfront to WhatsApp, Instagram, TikTok and AI Chat
Customers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book a rental, a tour or an activity, but your bookings live in Checkfront. AeroChat answers those conversations and works with Checkfront as it goes: it checks availability and rates for the item and dates the customer wants, creates the booking, and answers questions about a booking that already exists. It connects through Checkfront’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Checkfront and AeroChat
- Book Checkfront rentals and tours from WhatsApp. AeroChat checks availability and the rate for the item, dates and quantity, and books it with the customer’s details.
- Answer booking questions in chat. AeroChat finds the customer’s booking and replies with the dates, items, status and amount still due.
- Quote before booking. AeroChat reads the rate Checkfront gives for those dates, so the customer sees the price before they commit.
- Cancel or update a booking’s status. When a customer cancels within your policy, AeroChat changes the booking status in Checkfront and adds a note.
- Log the conversation on the booking. AeroChat adds a note to the Checkfront booking with what the customer asked for, such as a child seat or an early pickup (examples).
- Send the booking to your CRM as well. If your sales team works in HubSpot or Zoho CRM, the same workflow can record a group or corporate enquiry there.
Works on every chat channel
Your customers message you wherever they already are. The same Checkfront connection and the same workflows run on every channel AeroChat supports, and Checkfront stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to check availability and rates, book a rental, tour or activity, or ask about the booking they have. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Checkfront’s public API. It reads your items, their availability and rates for given dates, your bookings and your customers. It creates bookings, updates a booking’s status and adds notes. Each workflow uses only what its recipe asks for.
To connect, open Manage, then Developer, in your Checkfront account, create a new application with the Token authentication type, and copy its API key and API secret. Checkfront does not offer API access on trial accounts, and asks paying customers to contact its sales team to add API access. Paste the key, the secret and your Checkfront address into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Checkfront calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone on WhatsApp asks to book, find out which item, the start and end dates and how many. Check Checkfront for availability and the rate for those dates. If it is available, tell them the price and ask if they want to book. If they do, ask for their name, email and phone number and the questions on our booking form, and create the booking in Checkfront. Confirm the booking number, dates and amount due.
Copy this into AeroChat
When someone asks about their booking, ask for their booking number or the email they booked with. Find the booking in Checkfront and reply with the dates, items, status and amount still due. If they ask for something extra, such as a helmet or a late return (examples), add a note to the booking and tell them our team will confirm. Never share another person’s booking details.
Who uses it
Any business that takes bookings through Checkfront can use it. Bike, kayak, boat and equipment rental shops, tour operators and activity providers use it for bookings and booking questions that arrive in chat.
What stays in Checkfront
Checkfront stays your record. Items, inventory, rates, booking forms, payments, invoices and confirmation emails live there, and your team still hands over the rentals and runs the tours.
AeroChat handles the conversation. It checks availability, books, updates status and adds notes as your recipe asks and leaves the rest to Checkfront and your team.
Questions
Does AeroChat work with Checkfront?
Yes. AeroChat connects through Checkfront’s public API with a token you create under Manage, then Developer, once API access is on your account.
Can customers book a Checkfront rental on WhatsApp?
Yes. AeroChat checks availability and the rate for the dates the customer gives, tells them the price and creates the booking when they confirm.
Do I need a developer?
No. You describe the workflow in your own words, create a token in Checkfront and paste it in, and switch it on. AeroChat builds the Checkfront connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Checkfront and try it
Paste the first recipe, add your Checkfront token, and ask your own WhatsApp number for a rental next weekend.