Book Booqable Rentals from WhatsApp

Yes. AeroChat books directly into Booqable. It checks availability in Booqable for the customer’s pickup and return times, creates the order with the customer and the products booked on it, and reserves it or saves it as a draft, in the chat.

This recipe turns “is this free on Saturday?” messages into orders in Booqable, without anyone checking the calendar and typing the booking by hand. Part of connecting Booqable to WhatsApp and AI chat.

What happens today

Customers ask about availability on WhatsApp at all hours, often as one line: “2 kayaks this weekend?”. Someone has to ask for the times, check Booqable, reply, wait for a yes, then take the name and email and create the order. Over a busy weekend, messages pile up, and customers who need an answer now book with whoever replies first.

The flow that works

AeroChat asks for the pickup and return times and the items with quantities.
It checks availability in Booqable for that period and replies with what is free and the price.
It takes the customer’s name, email and phone number and finds or creates them in Booqable.
It creates the order with the rental period, books the products onto it, and reserves it or saves it as a draft, as you choose.
It reads the booking back and sends the payment step for the deposit in the same chat.

Collecting payment in the chat? Airwallex is built into AeroChat, so you can send a payment link in the same conversation. See how it works. No Airwallex account yet? Open one through AeroChat.

What it looks like on WhatsApp

Customer: Do you have a bouncy castle and 40 chairs for a birthday on 12 July? (example)

AeroChat: Yes, both are free on 12 July. Would you like delivery in the morning and collection the next day? The total is 260 (example price).

Customer: Yes please. Priya Nair, priya@example.com.

AeroChat: Thanks, Priya. Order 2031 is reserved: 1 bouncy castle and 40 chairs, 12 to 13 July. Here is the link to pay the 80 deposit.

In Booqable: a new customer Priya Nair and a reserved order 2031 for 12 to 13 July with 1 bouncy castle and 40 chairs booked on it.

The recipe

Copy this into AeroChat

When a customer wants to rent something, follow these steps.

Ask for the pickup date and time, the return date and time, and the items and quantities they need. Match each item to our Booqable products and confirm the names with them.

Check availability in Booqable for that period. If everything is free, give the price from Booqable. If something is not free, say which dates or similar products are free instead.

When they want to book, ask for their name, email and phone number. Search Booqable customers by email. If you find them, use that customer. If not, create a new customer.

Create an order with the rental period and the customer, and book each product with its quantity.

Reserve the order (example: or save it as a draft if our team checks every booking first).

Read the booking back in one message with the order number, the items, the pickup time and the total. Then send a payment link for the deposit (example: 30% of the total).

Never say an item is booked until the order is created in Booqable. Reply in the customer’s language.

Change the deposit rule and the choice between reserved and draft before you paste it.

What to connect

Booqable. API access needs the Grow plan or above. A user opens their own user settings, names a new access token and clicks Create new authentication method. Paste the token in when AeroChat asks.
Your knowledge base. Add your pickup and delivery rules, deposit policy and cancellation terms so AeroChat can answer the questions that come with a booking.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Booqable, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Booqable’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat reserves orders straight away or saves them as drafts for your team.
How much deposit to ask for, and when.
Which details AeroChat must collect before it books.
Who gets the handover for large or unusual orders.

The result to expect

Availability questions get an answer from Booqable in the chat, and the ones that turn into bookings become orders in Booqable with the customer and items already on them, at any hour. Your team spends its time preparing orders, not typing them.

Measure it with your own numbers: orders created from chat, and how many are paid, for a month before and after.

Next: answer Booqable order and payment questions in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Booqable connection behind it. See what each channel does on the Booqable integration page.

Take your first booking from chat

Paste the recipe, add your Booqable token, and message your own number asking for an item on your dates.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Booqable for you, free. See plans.