Answer Booqable Order and Payment Questions on WhatsApp

Yes. AeroChat works directly with Booqable. It finds the customer’s order in Booqable and answers in the chat with the status, the pickup and return times, and how much has been paid and is still to pay.

This recipe answers the questions your counter hears every day, “is my order ready?” and “do I still owe anything?”, without anyone opening Booqable to look. Part of connecting Booqable to WhatsApp and AI chat.

What happens today

A customer wants to know what time to collect. Another wants to check the deposit went through. A third has lost the invoice. Each question lands on WhatsApp, and someone stops preparing orders to find the customer in Booqable, open the order and type the answer. After hours, customers wait until the next day.

The flow that works

AeroChat finds the customer in Booqable by the email they give.
It reads their orders and asks which one they mean if there is more than one.
It replies with the order number, the status in plain words and the pickup and return times.
It tells them how much has been paid and what is still to pay, and the due date on the invoice if there is one.
For changes to dates or items, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: Hi, it’s Daniel. When can I pick up the tent and did my deposit go through? (example)

AeroChat: Hi Daniel. Order 3310 is reserved for pickup on Friday from 4pm, with return on Monday by noon. Your 60 deposit is paid, and 120 is still to pay at pickup.

In Booqable: nothing changes. AeroChat read the order after checking it belongs to this customer.

The recipe

Copy this into AeroChat

When a customer asks about an order, a payment or an invoice, follow these steps.

Ask for the email they booked with if we do not have it, and search Booqable customers. If you cannot find them, ask for the order number. If you still cannot find it, hand the conversation to our team.

Read their orders. If they have more than one open order, list them by order number and pickup date and ask which one they mean.

Reply with the order number and the status in plain words: reserved means booked and waiting for pickup, picked up means they have the items, returned means the rental is finished.

Give the pickup and return times, how much has been paid and what is still to pay.

If they ask about an invoice or a quote, read the documents on the order and give the number, the total and the due date.

Check every order and document belongs to the customer messaging before you share anything. For changes to dates or items, refunds or disputes, hand the conversation to our team. Reply in the customer’s language.

Change who gets each kind of handover before you paste it.

What to connect

Booqable. API access needs the Grow plan or above. A user opens their own user settings, names a new access token and clicks Create new authentication method. Paste the token in when AeroChat asks.
Your knowledge base. Add your pickup hours, address, late return rules and how customers can pay, so AeroChat can answer the questions that follow.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Booqable, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Booqable’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which order and payment details AeroChat shares.
How customers confirm who they are before AeroChat answers.
Who gets the handover for changes, refunds and disputes.

The result to expect

Customers get pickup times, order status and balances straight from Booqable, at any hour. Your team stops looking up orders for every question and spends the time preparing them.

Measure it with your own numbers: order questions answered without a person, and missed pickups, for a month before and after.

Next: book Booqable rentals from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Booqable connection behind it. See what each channel does on the Booqable integration page.

Answer your first order question from chat

Paste the recipe, add your Booqable token, and message your own number asking about one of your orders.

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