Connect Bókun to WhatsApp, Instagram, TikTok and AI Chat
Guests message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book a tour, an activity or a transfer, but your bookings live in Bókun. AeroChat answers those conversations and works with Bókun as it goes: it checks availability and prices for the right experience, books the departure the guest picks, and changes or cancels a booking when someone asks. It connects through Bókun’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Bókun and AeroChat
- Book Bókun experiences from WhatsApp. AeroChat checks availability and prices for the experience, date and group, and books the departure the guest chooses.
- Change or cancel a booking in chat. AeroChat finds the guest’s booking, confirms the details, and edits or cancels it when they ask.
- Answer questions about an experience. AeroChat reads the product details in Bókun, such as duration, what is included and the meeting point, and answers from them.
- Ask your booking questions in the chat. AeroChat collects the answers Bókun asks for at booking, such as dietary needs or hotel name (examples), and saves them with the booking.
- Send the booking to your CRM as well. If your sales team works in HubSpot or Pipedrive, the same workflow can record a group or private tour enquiry there.
Works on every chat channel
Your guests message you wherever they already are. The same Bókun connection and the same workflows run on every channel AeroChat supports, and Bókun stays the record whichever one they use.
| Channel | What your guests can do |
|---|---|
| Message your WhatsApp Business number to check availability and prices, book a tour, activity or transfer, or change or cancel the one they have. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Bókun’s public Booking API. It reads your experiences, their availability and prices, and the questions you ask at booking. It creates bookings with the guest’s answers, edits them and cancels them. Each workflow uses only what its recipe asks for.
To connect, first create a booking channel in Bókun for chat bookings, so every booking AeroChat makes is marked with that channel. Then open Settings, Connections, API Keys, add a key for that booking channel with the user role the workflow needs, and copy the access key and secret key. Bókun lists API access on its PRO plan. Paste both keys into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Bókun calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone on WhatsApp asks to book a tour or activity, find out which one, which date and how many people. Check Bókun for availability and the price for that experience on that date, and offer the departures with enough space. When they pick one, tell them the total, ask for their name, email and phone number and our booking questions, and create the booking in Bókun. Confirm the booking reference, date, start time and meeting point.
Copy this into AeroChat
When someone asks to change or cancel a booking, ask for their booking reference and the email they booked with. Find the booking in Bókun and confirm the experience, date and number of people. If they want another date, check availability and edit the booking to the departure they pick. If they want to cancel and our policy allows it, cancel the booking in Bókun and confirm it. Never share another person’s booking details.
Who uses it
Any business that sells experiences through Bókun can use it. Tour operators, activity providers, transfer companies and attractions use it for bookings requested in chat, often from guests who are already travelling and message on WhatsApp.
What stays in Bókun
Bókun stays your record. Experiences, availability, prices, resellers and OTA channels, payments and confirmation emails live there, and your team still runs the tours.
AeroChat handles the conversation. It checks availability, books, edits and cancels as your recipe asks and leaves the rest to Bókun and your team.
Questions
Does AeroChat work with Bókun?
Yes. AeroChat connects through Bókun’s public Booking API with an access key and secret key you create in Bókun.
Can guests book a Bókun tour on WhatsApp?
Yes. AeroChat checks availability and the price for the date and group, offers departures in the chat and books the one the guest picks.
Do I need a developer?
No. You describe the workflow in your own words, create a booking channel and an API key in Bókun and paste the keys in, and switch it on. AeroChat builds the Bókun connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Bókun and try it
Paste the first recipe, add your Bókun keys, and ask your own WhatsApp number for a tour next week.