Reschedule Appointo Bookings From WhatsApp

Yes. AeroChat works directly with Appointo. It finds the customer’s upcoming booking in Appointo, checks your reschedule rules, offers open times and moves the booking to the one they choose.

This recipe handles “can I move my appointment?” in the chat, so the customer keeps the booking instead of canceling it. Part of connecting Appointo to WhatsApp and AI chat.

What happens today

A customer needs a different time. They message, your team looks up the booking, checks Appointo for open times, replies, waits, then moves it by hand. When the reply is slow, the customer cancels or does not show up.

The flow that works

The customer asks to move a booking in chat.
AeroChat finds their upcoming bookings in Appointo by email or phone and confirms which one.
It checks your reschedule rules and reads the open times for that service.
It moves the booking in Appointo to the time they pick and confirms.

What it looks like on WhatsApp

Customer: Something came up, can I move my haircut on Friday? (example)

AeroChat: I found your haircut on Friday 14 November at 16:00. I can move it to Saturday 15 November at 10:00 or 12:30, or Monday 17 November at 16:00. Which works?

Customer: Monday.

AeroChat: Done. Your haircut is now on Monday 17 November at 16:00.

In Appointo: the booking moved from 14 November at 16:00 to 17 November at 16:00.

The recipe

Copy this into AeroChat

When a customer wants to move a booking, follow these steps.

Find their upcoming bookings in Appointo by the email or phone they booked with.

If there is more than one, ask which one.

Check our reschedule rules in the knowledge base, such as how many hours before the start a booking can move.

Read the open times in Appointo for the same service, and offer up to five near the date they want.

Reschedule the booking in Appointo to the time they pick.

Confirm the new date and time, and the location from the knowledge base.

If it is too late to reschedule under our rules, explain the rule and hand the conversation to our team. Never move a booking that is not theirs. Reply in the customer’s language.

Change the reschedule notice to match your policy before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can find the order behind a paid booking.
Appointo. In the Appointo app, go to Plans & Settings, then API access, and generate an API token. Paste it in when AeroChat asks. API access is on Appointo’s paid plans (as of November 2026).
Your knowledge base. Add your reschedule rules and location, so AeroChat applies them and adds them to the confirmation.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appointo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appointo’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How much notice a customer must give to reschedule.
How many times a booking can move.
When AeroChat passes a request to your team.

The result to expect

Customers move their booking in a minute instead of canceling or not showing up. Your calendar stays full, and your team stops doing reschedules by hand.

Measure it with your own numbers: reschedules handled in chat, and no-shows, for a month before and after.

Next: see every Appointo workflow, including canceling and checking upcoming bookings.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appointo connection behind it. See what each channel does on the Appointo integration page.

Questions

Does AeroChat create a new booking when it reschedules?

No. It moves the existing booking in Appointo to the new time, so there is one booking, not two.

Reschedule your first booking in chat

Install AeroChat, paste the recipe, add your Appointo token, and move a test booking from your own chat.

Install AeroChat on Shopify

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