Book Appointo Appointments From WhatsApp
Yes. AeroChat works directly with Appointo. It reads the open times for the service from Appointo, lets the customer pick one, and creates the booking in Appointo with their name, email and phone.
This recipe takes a booking from “do you have anything Saturday?” to a confirmed slot in Appointo, without the customer leaving the chat. Part of connecting Appointo to WhatsApp and AI chat.
What happens today
A customer messages to ask about a slot. Your team checks Appointo, replies with a few times, waits for an answer, and by then one of the times is gone. Or the customer is sent to the booking widget and drops off halfway.
The flow that works
- The customer asks to book a service in chat.
- AeroChat finds the service in Appointo and reads the open times for the dates they want.
- The customer picks a time and gives their name, email and phone.
- AeroChat creates the booking in Appointo and confirms the details.
What it looks like on WhatsApp
Customer: Can I book a 60-minute massage on Friday afternoon? (example)
AeroChat: On Friday 14 November we have 13:00, 15:30 and 17:00 open for a 60-minute massage. Which time would you like?
Customer: 15:30. Priya Shah, priya@example.com, +1 415 555 0134
AeroChat: You’re booked for a 60-minute massage on Friday 14 November at 15:30, Priya.
In Appointo: a new booking for the 60-minute massage on 14 November at 15:30 under Priya Shah, with her email and phone.
The recipe
Copy this into AeroChat
When a customer wants to book a service, follow these steps.
- Find the service in Appointo. If it is not clear which one they mean, list our services and ask.
- Read the availability for that service in Appointo for the dates they asked about, or the next 7 days.
- Offer up to five open times, grouped by day, in our store’s time zone.
- When they pick one, ask for their name, email and phone if you do not have them.
- Check the time is still open, then create the booking in Appointo.
- Confirm the service, date, time and location from the knowledge base.
If the service must be paid at checkout, send the link to the service in our store instead, so they book and pay there. Never book a time that is not open in Appointo. Reply in the customer’s language.
Change the number of days and the number of times offered to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your services as products, with their descriptions.
- Appointo. In the Appointo app, go to Plans & Settings, then API access, and generate an API token. Paste it in when AeroChat asks. API access is on Appointo’s paid plans (as of November 2026).
- Your knowledge base. Add your location, what to bring and any preparation notes, so AeroChat can add them to the confirmation.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appointo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appointo’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which services AeroChat may book directly, and which customers book and pay at checkout.
- How far ahead AeroChat offers times.
- What the confirmation message says.
The result to expect
Customers book in one conversation, at the moment they ask. Your team stops trading messages about times, and slots fill from chats that used to go quiet.
Measure it with your own numbers: bookings made in chat, and booking questions that ended without a booking, for a month before and after.
Next: see every Appointo workflow, including rescheduling and canceling.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appointo connection behind it. See what each channel does on the Appointo integration page.
Questions
Can AeroChat book several places at once?
Yes. Appointo bookings take a quantity, so AeroChat can book more than one place in a single booking where the service allows it.
Book your first appointment in chat
Install AeroChat, paste the recipe, add your Appointo token, and book a slot from your own chat.
7-day free trial.