Connect Ali Reviews to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Ali Reviews. It reads your product reviews, star ratings and product questions and answers from Ali Reviews, and records when a shopper finds a review helpful, through its public API, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If your Shopify store collects reviews and product Q&A with Ali Reviews, AeroChat can put them to work in the conversation. A shopper on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks whether a lamp is bright enough for a desk, and AeroChat answers from what your buyers wrote and the questions already answered in Ali Reviews. Your Shopify store is built into AeroChat, and Ali Reviews connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Ali Reviews stays the place your team manages reviews and questions.
What you can do with Ali Reviews and AeroChat
- Answer “what do other buyers say?”. AeroChat reads the Ali Reviews reviews for the product the shopper asks about and sums up what buyers said about fit, quality or delivery, with a short quote.
- Share a product’s star rating. When a shopper asks if a product is any good, AeroChat replies with its average rating, number of reviews and how the stars are spread.
- Answer from your product Q&A. When a shopper asks a question that has already been asked about that product, AeroChat reads the questions and replies in Ali Reviews and answers from them.
- Find reviews that mention a topic. When a shopper asks about one thing, such as battery life or color, AeroChat searches the product’s reviews for it and tells them what buyers said.
- Compare products by rating. When a shopper is torn between two or three items, AeroChat reads the ratings of all of them in one go and lays them side by side.
- Mark a review as helpful. When a shopper says a review AeroChat shared answered their question, AeroChat records a like on that review in Ali Reviews, the same as the helpful button on your product page.
What it looks like on WhatsApp
Customer: Is the Sol desk lamp bright enough to work at night? (example)
AeroChat: The Sol desk lamp has 4.6 stars from 74 reviews. Buyers who mention night work say it lights a full desk on the highest setting, and two say the warm setting is too dim for reading. One wrote: “I use it for late shifts at my desk and never need the ceiling light.” Would you like it in white or black?
In Ali Reviews: nothing changes. AeroChat searched the product’s reviews for brightness and read the rating.
Customer: Does it work with a USB-C plug? (example)
AeroChat: Yes. Another shopper asked the same thing, and the store replied that the Sol desk lamp comes with a USB-C cable and works with any USB-C adapter of 10 W or more.
In Ali Reviews: nothing changes. AeroChat read the questions and replies for that product.
Works on every chat channel
Your shoppers message you wherever they already are. The same Ali Reviews connection and the same workflows run on each of these channels, and Ali Reviews stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask what buyers say about a product, see its rating or get an answer from your product Q&A. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right on the product page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Ali Reviews connects through its public API, documented in the Ali Reviews help center at help.alireviews.io. Through it, AeroChat reads reviews, ratings and product questions, and records likes on reviews and questions. Ali Reviews filters reviews, ratings and questions by product ID, so the two parts line up.
- What AeroChat reads from Ali Reviews: reviews for a product, searched by keyword and sorted, average ratings, review totals and the star breakdown for one or several products, and the questions and replies for a product.
- What AeroChat writes to Ali Reviews: a like or dislike on a review, and on a question or reply, when a shopper says it helped or did not.
To connect, open Ali Reviews in your Shopify admin and go to Integration, then API key. Copy the key. The Ali Reviews help article on its public APIs does not name a plan for API access. If you do not see the API key in the app, ask Ali Reviews support. The API does not take new reviews, so reviews keep coming in through Ali Reviews’ own requests and forms.
You describe the workflow in your own words, for example “when a shopper asks a question about a product, check whether it has been answered in our Ali Reviews Q&A first”. AeroChat builds the workflow as a draft and asks for the Ali Reviews key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Ali Reviews. Copy one into AeroChat, add your Ali Reviews key, and it runs on every channel.
1. Answer “what do other buyers say?”
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, quality or delivery, find the product in our Shopify catalog and read its reviews from Ali Reviews. Reply with the average rating and number of reviews, then sum up what buyers say about the thing they asked, in two or three sentences, with one short quote. If there are no reviews yet, say so and answer from the product description. Never make up a review. Reply in the customer’s language.
2. Share a product’s star rating
Copy this into AeroChat
When a shopper asks whether a product is good or well rated, read the product’s rating from Ali Reviews and reply with the average and the number of reviews in one line, for example “4.6 stars from 74 reviews”. If they ask about bad reviews, add how many are 1 or 2 stars from the star breakdown. Then ask if they would like to hear what buyers say.
3. Answer from your product Q&A
Copy this into AeroChat
When a shopper asks a question about a product, such as size, compatibility, materials or what is in the box, read the questions and replies for that product in Ali Reviews first. If the same question has a reply from our store, answer from it and say another shopper asked the same thing. If there is no matching question, answer from the product description and the knowledge base. If you still cannot answer, say so and hand the conversation to our team. Never invent a reply from the store.
4. Find reviews that mention a topic
Copy this into AeroChat
When a shopper asks about one specific thing, such as battery life, color, smell or noise, search the product’s Ali Reviews reviews for that word. Sum up what the matching reviews say in one or two sentences, with one short quote. If no review mentions it, say so and answer from the product description.
5. Compare products by rating
Copy this into AeroChat
When a shopper cannot decide between two or three products, find them in our Shopify catalog and read the ratings for all of them from Ali Reviews in one request. Reply with the average rating and review count of each, one line per product. Then add one sentence from the reviews on the thing the shopper cares about most. Do not tell them which to buy unless they ask, and check stock in Shopify before you suggest one.
6. Mark a review as helpful
Copy this into AeroChat
After you quote a review or a Q&A reply to a shopper, if they say it answered their question, record a like on that review or reply in Ali Reviews. If they say it was not helpful, record a dislike. Do this only once per review per conversation, and only when the shopper says so. Never record reactions on your own.
Who uses it
Shopify stores that sell products where buyers ask a lot of questions before they pay, such as electronics, home goods, clothing and beauty, use reviews and product Q&A in chat to answer them fast. These recipes fit a store that runs on Shopify and Ali Reviews:
- Fashion stores: size and fit questions and stock and restock questions.
- Beauty stores: ingredient and skin questions and product recommendations.
What stays in Ali Reviews
Ali Reviews stays your record of reviews and product questions. Review requests, importing, moderation, replies to questions, widgets on your product pages and your settings all live there. When you answer a new question in Ali Reviews, AeroChat can use that answer in chat from then on.
AeroChat handles the conversation. It reads reviews, ratings and answered questions to help shoppers decide, records when a review helped, and leaves collecting and managing reviews to Ali Reviews.
WhatsApp workflows that use Ali Reviews
These end-to-end WhatsApp workflows run with Ali Reviews and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Product Recommendations From Your Catalog
- WhatsApp Stock and Availability Answers From Live Inventory
- WhatsApp Abandoned Cart Recovery That Answers the Question
Questions
Does AeroChat work with Ali Reviews?
Yes. It connects through the Ali Reviews public API with the API key from your own Ali Reviews app. It is not an Ali Reviews product, and AeroChat has no partnership with Ali Reviews.
Can customers leave an Ali Reviews review on WhatsApp?
No. The Ali Reviews public API reads reviews and records likes, but it does not take new reviews. Reviews keep coming in through Ali Reviews’ own review requests and forms, and AeroChat uses them in chat.
Can AeroChat answer product questions from Ali Reviews?
Yes. It reads the questions and replies for a product and answers a shopper from a reply your store already gave. If the question is new, it answers from your product description and knowledge base, or hands it to your team.
Which plan do I need?
On the Ali Reviews side, you need the API key from Integration, API key in the app. The Ali Reviews help article does not name a plan for API access. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Ali Reviews to work in chat
Install AeroChat, paste the Q&A recipe, add your Ali Reviews key, and ask your own chat the question shoppers ask you most.
7-day free trial.