Answer 2C2P Payment Questions on WhatsApp

Yes. AeroChat works directly with 2C2P. When a customer asks whether their payment went through, AeroChat runs a payment inquiry in 2C2P for their order and tells them the result while they are still in the chat.

This recipe answers payment questions in chat from 2C2P itself. A successful payment gets a confirmation, an unpaid order gets a new link, and anything unusual goes to your team. Part of connecting 2C2P to WhatsApp and AI chat.

What happens today

A customer messages: “The page froze after I paid. Did it work?”. Someone logs in to the 2C2P merchant portal, searches for the order and checks the transaction before replying. Until then the customer does not know whether to pay again, and some do.

The flow that works

The customer asks about a payment.
AeroChat finds the order it sent the 2C2P link for in this conversation, or asks for the order number.
It runs a payment inquiry in 2C2P for that invoice number.
If the payment was successful, it confirms the amount, the time and the order.
If there is no successful payment, it tells the customer they were not charged for this order and sends a new link.
If the customer says they were charged but 2C2P shows no successful payment, it hands the conversation to your team with the details.

What it looks like on WhatsApp

Customer: I paid for order #6120 but the screen went blank. Did it go through? (example)

AeroChat: I’ve checked. Your card payment of S$86 for order #6120 was successful at 9:14pm. Your order is confirmed and ships tomorrow.

Customer: Great, thanks.

In 2C2P: nothing changes. AeroChat ran a payment inquiry for invoice 6120 and saw it as successful.

The recipe

Copy this into AeroChat

When a customer asks whether their payment went through, follow these steps.

Look for the order we sent a 2C2P link for in this conversation. If there is none, ask for their order number.

Run a payment inquiry in 2C2P for that order number.

If the payment was successful, tell them the amount and the time, and confirm their order.

If there is no successful payment, tell them they have not been charged for this order and send a new 2C2P link for the same total.

If they say money left their account but 2C2P shows no successful payment, collect the order number, the time they paid and the payment method, and hand the conversation to a team member.

Never share another customer’s payment. Reply in the customer’s language.

Change the hand-over step to match how your team handles payment disputes before you paste it.

What to connect

2C2P. Your 2C2P merchant ID and secret key. Paste them in when AeroChat asks.
Your policies. Upload your payment and refund policy to the AeroChat knowledge base so the replies match what you have written.

2C2P also notifies your backend address when a payment completes. If you point it at AeroChat, the order is confirmed in the conversation before the customer has to ask.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect 2C2P, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from 2C2P’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether an unpaid order gets a new link automatically.
How AeroChat confirms who the customer is before sharing payment details.
Who handles disputed payments.

The result to expect

Customers get an answer about their payment in seconds instead of paying twice or waiting for a reply. Your team only looks at the disputed cases, with the details already collected.

Measure it with your own numbers: payment questions answered by hand per month, and duplicate payments you had to refund.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same 2C2P connection behind it. See what each channel does on the 2C2P integration page.

Answer payment questions from 2C2P

Paste the recipe, add your 2C2P sandbox credentials, pay a test order, and ask your own number whether it went through.

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On Shopify? Install AeroChat from the Shopify App Store.