Shipping Quotes in Chat for WooCommerce
Yes. AeroChat gives shipping quotes for your WooCommerce store in the chat. It asks where the order is going, finds the WooCommerce shipping zone for that country, state or postcode, and quotes the methods and rates you run there, with how close the cart is to free shipping. If the shopper is ready, it takes the order and sends a payment link, on WhatsApp and every other channel.
This recipe answers “how much is shipping to me?” before the shopper gives up at checkout. Part of connecting WooCommerce to WhatsApp and AI chat.
What happens today
Shoppers ask what delivery costs before they commit: to another region, to a rural postcode, to another country. Some only find out at checkout, and leave. Someone on the team looks up the shipping zones and replies, which takes longer than the shopper will wait.
The flow that works
- The shopper asks what shipping costs, or how long it takes.
- AeroChat asks for the country and the postcode or state.
- It finds the matching shipping zone in your synced WooCommerce settings, from its countries, states and postcodes.
- It quotes each method you run in that zone, such as flat rate, free shipping or local pickup, with its cost and your delivery time from your Shipping page.
- If free shipping needs a minimum order amount, it says how much more the shopper needs to spend.
- If the address is in no zone you ship to, it says so plainly.
- If the shopper is ready, it creates the order with the chosen method and sends a payment link.
What it looks like on WhatsApp
Customer: How much to ship to Leeds LS6? (example)
AeroChat: To LS6 we have Standard at $4.95, 2 to 4 business days, and Next day at $8.95 if you order by 1pm (example). Orders over $50 ship free with Standard.
Customer: My cart is $43.
AeroChat: Add $7 more and Standard is free. The Beeswax wraps at $9 would do it. Want me to add them and send a payment link?
In WooCommerce: nothing changes until the shopper orders. AeroChat answered from your synced shipping zones, methods and rates.
The recipe
Copy this into AeroChat
When a customer asks about shipping costs or delivery times, follow these steps.
- Ask for the country and the postcode or state.
- Find the WooCommerce shipping zone that matches that address.
- Quote each shipping method in that zone with its cost, and the delivery time from our Shipping page.
- If free shipping has a minimum order amount, say how much more they need to spend.
- If no zone covers the address, say we don’t ship there. Never quote a rate we don’t have.
- If they want to buy, create the order with the method they choose and send an Airwallex payment link.
Only quote rates from WooCommerce and times from our Shipping page. Reply in the customer’s language.
If some products use a shipping class with a different rate, add a line about them to step 3 before you paste it.
What to connect
- WooCommerce catalog. Built in. The AeroChat WordPress plugin syncs your products, variants, prices and stock, and your shipping zones with their methods, rates and countries.
- WooCommerce orders. In WooCommerce, go to Settings, Advanced, REST API, and add a key with read access. Copy the consumer key and consumer secret, and paste them in when AeroChat asks. Shipping zones, zone locations and zone methods are documented at woocommerce.github.io/woocommerce-rest-api-docs.
- Your knowledge base. Your Shipping page with delivery times, synced from your WordPress pages by the AeroChat plugin.
- Airwallex. Built in. Connect your Airwallex account in the AeroChat dashboard. Airwallex confirms each payment to AeroChat, so the shopper never has to tell you they paid. Payment links are on Growth and above.
Need a live same-day rate from a courier? See same-day delivery quotes with Lalamove.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, connect Airwallex if you take orders in chat, add your knowledge base, then switch it on. If it built the connection from WooCommerce’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your shipping zones and rates in WooCommerce, kept up to date.
- Whether AeroChat suggests an item to reach free shipping.
- What it says for areas you don’t ship to.
The result to expect
Shoppers get a delivery price for their own address in seconds, and can order from the same chat. Fewer carts are left at the shipping step.
Measure it with your own numbers: shipping questions answered without handover, and orders that follow a quote, for a month before and after.
Next: see the shipping quote workflow across every channel and delivery booking for WooCommerce.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same WooCommerce connection behind it. See what each channel does on the WooCommerce integration page.
Channel versions: WhatsApp ordering.
Give your first shipping quote in chat
Connect WooCommerce, paste the recipe, and ask your own number what shipping costs to you.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce for you, free. See plans.