Wholesale Account Status on WhatsApp with Wholesale Suite

Yes. AeroChat works directly with Wholesale Suite. When a buyer asks whether their trade account is active, AeroChat finds their WooCommerce account by email and checks whether its role is one of your Wholesale Suite roles. It tells them the answer in the chat and passes pending requests to your team.

This recipe handles “is my wholesale account approved?” and “why am I seeing retail prices?” in the chat. Part of connecting Wholesale Suite to WhatsApp and AI chat.

What happens today

A new stockist signs up, logs in and sees retail prices. They are not sure whether the account is still waiting, was declined or whether they used the wrong email. They message you, and the question sits until someone checks the user list in WordPress. Meanwhile the buyer cannot order at trade price.

The flow that works

The buyer asks about their wholesale account.
AeroChat asks for the email they registered with and finds the WooCommerce customer account.
It reads the account’s role and compares it with your wholesale roles in Wholesale Suite.
If the role is a wholesale role, it confirms the account is active and offers to quote prices.
If not, it says so plainly and hands the request to your team with the buyer’s details.

What it looks like on WhatsApp

Customer: I logged in but I still see normal prices. Is my trade account working? (example)

AeroChat: Let me check. Which email did you register with?

Customer: buying@northstore.example

AeroChat: Your account under buying@northstore.example has wholesale access. Trade prices show once you’re logged in with that email. If you’re logged in with a different email, that’s why you see retail prices. Would you like me to quote any prices now?

In WooCommerce: nothing changes. AeroChat only read the account’s role.

The recipe

Copy this into AeroChat

When someone asks about their wholesale, trade or stockist account, follow these steps.

Ask for the email they registered with.

Find their WooCommerce customer account by that email.

Read the account’s role. Read our wholesale roles from Wholesale Suite.

If the role is one of our wholesale roles, tell them the account is active, remind them to log in with that email to see trade prices, and offer to quote prices.

If the account has no wholesale role, tell them it does not have wholesale access yet. Hand the request to our team with their name, email and business name, and tell them we will reply in this chat.

If there is no account with that email, ask if they used another email. If not, send our wholesale sign-up page.

Never change a customer’s role or promise approval. Never share details of an account that does not match the email they gave. Reply in the buyer’s language.

Add your wholesale sign-up page address and the usual approval time to the recipe before you paste it.

What to connect

Your WooCommerce store. Built in. Install the AeroChat WordPress plugin, then add a WooCommerce REST API key with read and write access. WooCommerce’s customer records include each customer’s role, and the same key reaches Wholesale Suite’s endpoints.
Wholesale Suite. Installed on your store as it is today. Its role endpoint lists your wholesale roles. The REST API is documented at rymera.gitbook.io/wholesale-suite-api.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wholesale Suite, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wholesale Suite’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Who gets wholesale access. Approving an account stays with your team.
What the chat says about approval times and the documents you need from new stockists.
Which roles count as wholesale in Wholesale Suite.

The result to expect

Buyers learn where their account stands in the chat, and the most common cause of “I see retail prices”, the wrong login email, is cleared up straight away. Pending requests reach your team with the details already collected.

Measure it with your own numbers: account questions answered in chat, and time from sign-up to first wholesale order, for a month before and after.

Next: quote their wholesale prices, or see every Wholesale Suite workflow.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your WooCommerce store and email, with the same Wholesale Suite connection behind it. See what each channel does on the Wholesale Suite integration page.

Answer trade account questions in chat

Paste the recipe, add your WooCommerce key, and ask your own number about a test trade account.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wholesale Suite for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.