Wholesale Reorders on WhatsApp with Wholesale Suite

Yes. AeroChat works directly with Wholesale Suite. When a trade buyer asks for “the same as last time”, AeroChat reads their last WooCommerce order, prices each line at today’s wholesale price for their role from Wholesale Suite, confirms any changes, creates the order and sends the payment link in the chat.

This recipe handles repeat wholesale orders in the chat, at the right price for each buyer. Part of connecting Wholesale Suite to WhatsApp and AI chat.

What happens today

Most wholesale orders are repeats. The buyer sends “same again, but 5 more of the dark roast” and someone on your team rebuilds the order by hand, checks the trade price and sends an invoice. Prices change between orders, and an old price slips through. When the team is busy, the reorder waits a day.

The flow that works

The buyer asks to repeat an order.
AeroChat finds their WooCommerce account by email, checks it has a wholesale role and reads their last order.
It lists the items and quantities and asks if anything changes.
It prices each line at today’s wholesale price for their role from Wholesale Suite and checks stock.
When they confirm, it creates the WooCommerce order and sends the payment link.
It confirms in the chat when the payment goes through.

What it looks like on WhatsApp

Customer: Same as last month please, but 15 of the dark roast instead of 10. (example)

AeroChat: Sure. Your last order was 10 × Dark Roast 1 kg and 6 × House Blend 1 kg. With 15 Dark Roast, at your wholesale prices today: 15 × Dark Roast at US$19.00 and 6 × House Blend at US$18.50, US$396.00 plus US$12.00 delivery. Everything is in stock. Shall I place it?

Customer: Yes.

AeroChat: Here is your payment link for US$408.00. I’ll confirm here once it’s paid.

AeroChat: Payment received. Order #4907 is confirmed.

In WooCommerce: order #4907 is created for the buyer with each line at their wholesale price and marked paid, with a note on how it was paid.

The recipe

Copy this into AeroChat

When a wholesale buyer asks to repeat an order, follow these steps.

Ask for the email on their account if you don’t have it.

Find their WooCommerce customer account and check its role is one of our wholesale roles in Wholesale Suite.

Read their last order. If they mean a different one, ask which.

List the items and quantities and ask if anything changes.

Price each line at today’s wholesale price for their role from Wholesale Suite. Check stock for each item.

Read back the lines, delivery and total.

When they confirm, create the WooCommerce order with those prices and send the payment link.

When the payment goes through, confirm the order number in the chat.

If an item is out of stock or no longer sold, say so and offer the closest product. If the account has no wholesale role, explain that the order would be at retail prices and ask if they want to go on. Use today’s price, never the price from the old order. Reply in the buyer’s language.

Add any minimum order value or delivery rules you use for trade orders before you paste it.

What to connect

Your WooCommerce store. Built in. Install the AeroChat WordPress plugin, then add a WooCommerce REST API key with read and write access. The same key reads past orders, creates the new order and reaches Wholesale Suite’s endpoints.
Wholesale Suite. Installed on your store as it is today. Its REST API is documented at rymera.gitbook.io/wholesale-suite-api.
Your payment gateway. AeroChat creates the payment link through the gateway’s API, and the gateway confirms the payment. See payment links for WooCommerce.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wholesale Suite, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wholesale Suite’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your wholesale prices in Wholesale Suite, which every reorder uses.
Minimum order values, delivery charges and payment terms for trade buyers.
The order size above which your team handles the order instead.

The result to expect

Repeat trade orders are placed and paid in the chat in a few messages, at the current wholesale price. Your team stops rebuilding orders by hand.

Measure it with your own numbers: reorders placed in chat, time from request to paid order, and price corrections, for a month before and after.

Next: quote wholesale prices, or see every Wholesale Suite workflow. For retail customers, see WhatsApp reorders.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your WooCommerce store and email, with the same Wholesale Suite connection behind it. See what each channel does on the Wholesale Suite integration page.

Take repeat trade orders in chat

Paste the recipe, add your WooCommerce key, and reorder from your own number with a test trade account.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wholesale Suite for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.