Share Your Trustpilot TrustScore in WhatsApp Chat

Yes. AeroChat works directly with Trustpilot. When a shopper asks whether your store can be trusted, AeroChat reads your live TrustScore, star rating and number of reviews from Trustpilot and shares them in the chat with a link to your profile.

This recipe handles “are you legit?”, “is this a scam?” and “can I trust this site?” in chat. Part of connecting Trustpilot to WhatsApp and AI chat.

What happens today

A first-time shopper finds you through an ad and isn’t sure about you. They message before buying. If nobody answers quickly, they leave to search for reviews and often don’t come back. If someone answers with “yes, we’re legit”, that proves nothing. A number they can check does.

The flow that works

The shopper asks whether your store can be trusted.
AeroChat reads your business unit from Trustpilot.
It shares your TrustScore, star rating and total reviews, with a link to your Trustpilot profile.
It adds your delivery and returns promises from your knowledge base, and helps them carry on shopping.

What it looks like on WhatsApp

Customer: First time ordering from you. Is this site legit? (example)

AeroChat: Good question to ask. We’re rated 4.7 out of 5 on Trustpilot from 3,180 reviews. You can read them all here: [your Trustpilot profile link]. Every order is tracked, and you have 30 days to return anything you don’t love.

Customer: OK great. Do you have the linen shirt in navy, size M?

AeroChat: Yes, the linen shirt in navy, size M, is in stock at $59.00. Want the link?

In Trustpilot: nothing changes. AeroChat read your TrustScore, stars and review count.

The recipe

Copy this into AeroChat

When a shopper asks whether our store is legit, safe, real or trustworthy, follow these steps.

Read our business unit from Trustpilot.

Tell them our TrustScore out of 5 and the total number of reviews, in one short sentence.

Send the link to our Trustpilot profile so they can check for themselves.

Add one line on our delivery tracking and returns from the knowledge base.

Ask what they were looking for, and help them find it.

Always give the real current score. Never round it up. Reply in the customer’s language.

Add your Trustpilot profile link and your returns promise to your knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can help the shopper find products once they trust you.
Trustpilot. Create an API application in your Trustpilot Business account and copy the API key. Reading your score uses the API key alone. Paste it in when AeroChat asks.
Your knowledge base. Add your delivery and returns promises, so AeroChat backs up the score with what you offer.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Trustpilot, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Trustpilot’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which promises AeroChat adds after the score, such as returns, delivery times or secure payment.
Whether AeroChat also sums up recent reviews, using the read store reviews recipe.
Your Trustpilot profile and replies, which stay in Trustpilot.

The result to expect

Shoppers who doubt you get a score they can check, in seconds, while they are still on your store. Fewer of them leave to look for reviews, and more go on to ask about products.

Measure it with your own numbers: trust questions answered in chat and how many of those chats lead to an order, for a month before and after.

Next: see every Trustpilot workflow, including review invitations after delivery.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Trustpilot connection behind it. See what each channel does on the Trustpilot integration page.

Answer trust questions in chat

Install AeroChat, paste the recipe, add your Trustpilot key, and ask your own store whether it’s legit from your WhatsApp.

Install AeroChat on Shopify

7-day free trial.