Shopee thank you after purchase templates

A good Shopee thank-you is two lines: thanks by name, and one useful next step inside Shopee. That next step can be a dispatch date, a care tip or an invite to follow your shop. Below are 9 templates to copy. AeroChat answers the replies they get, from your product details and policies.

Shopee rules to know before you send

Replies count within 12 hours. Shopee’s chat response rate counts replies sent within 12 hours of the buyer’s latest message, over the last 30 days.
Auto-replies and broadcasts don’t count. Shopee leaves its own auto-replies and chat broadcasts out of the response rate. Messages you type and Message Shortcuts count.
Keep the buyer on Shopee. Shopee treats directing a buyer to continue outside Shopee as a chat violation. That includes external links, phone numbers, social media accounts and payment outside Shopee, and its chat blocks messages with contact or bank details. A link to a Shopee page is fine. None of the templates below use outside links.
Thresholds for the response rate differ by market and seller program. Check your Account Health page. See how to improve your Shopee chat response rate.

Shopee rules from the Shopee Seller Education Hub, checked 11 November 2026: Understanding Chat Response and Chat violations. Rules and thresholds differ by market, so check the Shopee seller site for yours.

9 Shopee thank you after purchase templates to copy

Replace the words in double curly brackets with your own details. No outside links or contact details.

1. Simple thank-you

When to use it: after any order.

Hi {{buyer_name}}, thank you for your order! We're packing it now and it ships by {{dispatch_date}}.

2. First order

When to use it: for a new buyer.

Hi {{buyer_name}}, welcome to {{shop_name}} and thanks for your first order! Ask us here if you have any questions about it.

3. Repeat buyer

When to use it: for a loyal buyer.

Hi {{buyer_name}}, thanks for shopping with us again! We really appreciate it.

4. Follow the shop

When to use it: to grow followers.

Thank you for your order, {{buyer_name}}! Follow {{shop_name}} on Shopee to see new arrivals and shop vouchers first.

5. Care tip

When to use it: for products that need care.

Thanks for your order, {{buyer_name}}! A tip for your {{product_name}}: {{care_tip}}.

6. Campaign day

When to use it: after a big sale.

Thank you for shopping our {{campaign_name}} sale, {{buyer_name}}! We're packing orders as fast as we can and yours ships by {{dispatch_date}}.

7. Handmade shop

When to use it: for small makers.

Hi {{buyer_name}}, thank you for supporting a small shop! I'll make and pack your {{product_name}} myself.

8. Gift order

When to use it: when the buyer says it’s a gift.

Thank you, {{buyer_name}}! We'll pack your gift neatly. Tell us here if you'd like a short note added.

9. Reply to a thank-you

When to use it: when the buyer thanks you first.

You're welcome, {{buyer_name}}! Enjoy your {{product_name}}, and message us here anytime.

Tips for writing your own

Keep it to two lines.
Give one next step, such as a dispatch date or a care tip.
Invite a follow on Shopee, never on another app.

Send these automatically with AeroChat

AeroChat answers buyers in Shopee chat when they write, from the product details, size charts and policies you give it. It replies in the buyer’s language and hands problems to your team with the conversation attached. Orders, payment and shipping for Shopee sales stay in Shopee, so AeroChat points buyers to their order page in the Shopee app. Save the ones you start yourself as Message Shortcuts in Shopee chat. Messages sent from shortcuts count toward your response rate.

Template	What triggers it	Filled from
Reply to a thank-you, gift (8, 9)	The buyer writes to thank you, or says the order is a gift.	The buyer’s message and your gift options.
Care tip (5)	The buyer asks how to use or care for the product.	Your product care notes.
Simple, first, repeat, follow, campaign, handmade (1, 2, 3, 4, 6, 7)	Messages you start yourself after an order. Save them as Message Shortcuts.	Orders in your Shopee seller dashboard.

Copy this into AeroChat

When a Shopee buyer thanks us or says they’re excited about their order, thank them warmly in one or two lines and tell them our dispatch time from our delivery policy. If they say it’s a gift, ask whether they’d like a short note added and pass the note to our team. If they ask how to use or care for the product, answer from our product notes. Never share an outside link or contact details. Reply in the buyer’s language.

Add your product care notes to AeroChat before you paste it.

Questions

Should I thank every Shopee buyer in chat?

It’s up to you. Many small shops do, as a Message Shortcut. Keep it short and inside Shopee.

Can I invite buyers to my website or social account?

No. Shopee treats directing buyers off Shopee as a chat violation.

Does AeroChat answer the replies?

Yes. It answers product, delivery and care questions from your details and passes problems to your team.

Answer Shopee buyers in one inbox

Connect your Shopee shop, add your product details, and AeroChat answers the replies to your thank-you messages. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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