Remove an Item From a Swish List on WhatsApp

Yes. AeroChat works directly with Swish. When a shopper asks to remove a product from their wishlist or one of their lists, AeroChat finds the item in Swish, confirms it, deletes it and tells them what is left.

This recipe handles "take the lamp off my wishlist" and "I bought it, remove it" in chat, with the change made in Swish. Part of connecting Swish to WhatsApp and AI chat.

What happens today

A shopper bought the item elsewhere, changed their mind or found something better. Their wishlist still shows it, so your reminders keep mentioning a product they no longer want. To tidy it up, they have to log in and find the list. Most leave it, and the list stops being useful to them and to you.

The flow that works

The shopper asks to remove an item.
AeroChat checks who they are against their customer account in Shopify.
It reads their Swish lists and confirms which item they mean.
It deletes the item and replies with what is left.

What it looks like on WhatsApp

Customer: Please take the Arc side table off my list, I found one. (example)

AeroChat: Done. I have removed the Arc side table in oak from your wishlist. You still have the Linden ceramic lamp, the Moss throw and the Reed vase saved.

Customer: Great thanks

In Swish: the saved item for the Arc side table is deleted. The other items stay.

The recipe

Copy this into AeroChat

When a shopper asks to remove a product from their wishlist or from one of their lists, follow these steps.

Check who they are first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their customer account in Shopify.

Read their saved items and lists from Swish.

Confirm which item they mean. If the same product is saved more than once, ask which one.

If they want it off one list but kept on another, change which lists the item belongs to. Otherwise delete the item.

If they ask to delete a whole list, tell them the items in it will be removed too, and ask before you delete it.

Reply with what is left on their list.

Never delete anything the shopper did not confirm. Reply in the customer’s language.

Paste it as it is, or add a line that offers a similar product when a shopper removes one.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, prices and stock and can find the shopper’s customer account.
Swish. Ask Swish for an API admin token and paste it in when AeroChat asks. Swish issues API admin tokens through its support team: email support@swish.app and ask for one. Swish’s API docs do not name a plan for API access.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Swish, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Swish’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat confirms before every removal or only before deleting a whole list.
Whether it offers a similar product after a removal.
Your wishlist settings, which stay in Swish.

The result to expect

Wishlists stay accurate because shoppers can tidy them in one message. Reminders and suggestions based on the list stay relevant.

Measure it with your own numbers: list changes done in chat, and wishlist items that turn into orders, for a month before and after.

Next: see every Swish workflow, including creating a named list.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Swish connection behind it. See what each channel does on the Swish integration page.

Tidy your first wishlist in chat

Install AeroChat, paste the recipe, add your Swish admin token, and remove a test item from your own wishlist on WhatsApp.

Install AeroChat on Shopify

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