Save a Product to a Swish Wishlist on WhatsApp

Yes. AeroChat works directly with Swish. When a shopper asks to save a product for later, AeroChat finds it in your Shopify catalog, checks the size or color, and saves it to the shopper’s Swish wishlist while they are still in the chat.

This recipe handles "save this for me", "I’ll buy it next week" and "add it to my wishlist" in chat, with the item saved in Swish. Part of connecting Swish to WhatsApp and AI chat.

What happens today

A shopper asks about a product in chat, likes it and says they will come back after payday. The conversation ends there. A week later they cannot remember the name, and the chat history is the only place it was written down. Your wishlist button was on the product page, but they never pressed it.

The flow that works

The shopper asks to save a product.
AeroChat checks who they are against their customer account in Shopify.
It finds the product and the size or color they want.
It saves the item to their Swish wishlist and confirms the price and stock.

What it looks like on WhatsApp

Customer: I love the Linden ceramic lamp but I’ll wait for my bonus. Can you save it? (example)

AeroChat: Happy to. It comes in sand and charcoal. Which one?

Customer: Charcoal

AeroChat: Saved. The Linden ceramic lamp in charcoal is in your wishlist. It is US$120 and in stock. You will find it on our wishlist page too, or just ask me here.

In Swish: a new item for the Linden ceramic lamp, charcoal, is saved to the shopper’s wishlist.

The recipe

Copy this into AeroChat

When a shopper asks to save a product, keep it for later, or add it to their wishlist, follow these steps.

Check who they are first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their customer account in Shopify.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

If the product has sizes or colors, ask which one.

Save the item to their Swish wishlist with that product and variant.

Reply with the product, the variant, the price and whether it is in stock.

If they do not have a customer account, explain how to create one from the knowledge base, and offer to send the product link instead.

Never save an item to another shopper’s list. Never promise a price will stay the same. Reply in the customer’s language.

Add how shoppers create a customer account in your store to the knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, prices and stock and can find the shopper’s customer account.
Swish. Ask Swish for an API admin token and paste it in when AeroChat asks. Swish issues API admin tokens through its support team: email support@swish.app and ask for one. Swish’s API docs do not name a plan for API access.
Your knowledge base. Add how to create a customer account and where the wishlist page is on your store.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Swish, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Swish’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat offers to save a product when a shopper says they will come back later.
How a shopper proves who they are before AeroChat changes their list.
Your wishlist settings, which stay in Swish.

The result to expect

Products shoppers like in chat end up in their wishlist instead of lost in the chat history. They can find them again on your store or by asking in chat.

Measure it with your own numbers: items saved in chat, and orders that include a product saved in chat, for a month before and after.

Next: see every Swish workflow, including showing what a shopper has saved.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Swish connection behind it. See what each channel does on the Swish integration page.

Save your first product from chat

Install AeroChat, paste the recipe, add your Swish admin token, and save a product to your own wishlist from WhatsApp.

Install AeroChat on Shopify

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