Answer Mollie Payment Questions for WooCommerce Orders on WhatsApp

Yes. AeroChat works directly with Mollie Payments for WooCommerce stores. It reads the WooCommerce order, takes the Mollie transaction ID saved on it, checks the payment in Mollie and tells the customer whether it is paid, still pending or failed, while they are still in the chat.

This recipe answers payment questions for orders placed at your WooCommerce checkout or in the chat. Paid orders get a confirmation, failed payments get a new link, and orders on hold get a clear reason. Part of connecting Mollie Payments for WooCommerce to WhatsApp and AI chat.

What happens today

A customer messages: “My bank app closed halfway. Did my order go through?”. Someone opens WooCommerce, finds the order, then opens Mollie to check the payment. Until they reply, the customer does not know whether to pay again. Bank transfer orders sit on hold, and customers ask why their order has not shipped.

The flow that works

The customer asks about a payment or an order that has not moved.
AeroChat asks for the order number and checks the email or phone number on the WooCommerce order.
It reads the order status, the payment method and the transaction ID.
It checks that payment in Mollie and reads its status.
Paid: it confirms. Open or pending: it says the bank is still confirming. Failed, canceled or expired: it says they were not charged and sends a new link.
Anything that does not add up goes to your team with the details.

What it looks like on WhatsApp

Customer: I tried to pay for order #6118 but my banking app crashed. Did it work? (example)

AeroChat: I’ve checked. The payment for order #6118 did not complete, so you have not been charged. Here’s a new payment link for the same order, €89. You can use the same bank or choose another method.

AeroChat: Payment received, thank you. Order #6118 is confirmed and ships tomorrow.

In WooCommerce and Mollie: the first Mollie payment shows as failed. A new payment link for €89 shows as paid, and order #6118 moves to processing with a note.

The recipe

Copy this into AeroChat

When a customer asks whether their payment went through, or why their order has not shipped, follow these steps.

Ask for their order number. Find the order in WooCommerce and check that the email or phone number on it matches the customer. If it does not match, do not share anything.

Read the order status, the payment method and the transaction ID.

Look up the Mollie payment by that transaction ID and read its status.

If it is paid, confirm the amount and the date and tell them the order status.

If it is open or pending, tell them their bank is still confirming and that the order moves on once Mollie confirms it. If the order is on hold and they paid by bank transfer, explain that it stays on hold until the transfer arrives.

If it failed, was canceled or expired, tell them they were not charged. Create a new Mollie payment link for the same order total with the order number and send it.

If they say they were charged but Mollie does not show it as paid, collect the time and the method they used and hand the conversation to our team.

Never share another customer’s order or payment. Reply in the customer’s language.

Change the hand-over step to match how your team handles payment disputes before you paste it.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access to orders. Choose read and write if AeroChat should also update the order when a new link is paid.
Mollie. Copy the API key for your website profile from Developers, API keys in your Mollie Dashboard. Paste it in when AeroChat asks.
Your policies. Upload your payment and delivery policy to the AeroChat knowledge base so the replies match what you have written.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and Mollie, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Mollie’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether a failed payment gets a new link automatically or after the customer asks.
How AeroChat confirms who the customer is before sharing order details.
Who handles disputed payments.

The result to expect

Customers get an answer about their payment in seconds instead of paying twice or waiting for a reply. Failed payments get a second chance in the same chat. Your team only sees the disputed cases, with the details already collected.

Measure it with your own numbers: payment questions answered by hand per month, and failed payments later completed in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce and Mollie connection behind it. See what each channel does on the Mollie Payments for WooCommerce page.

Answer your next payment question in chat

Connect your store, paste the recipe, add your Mollie test key, and ask your own number whether a test order was paid.

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