Answer Refund Questions for WooCommerce Orders Paid With Mollie

Yes. AeroChat works directly with Mollie Payments for WooCommerce stores. When a customer asks about a refund, AeroChat reads the refunds on their WooCommerce order and the refund on the Mollie payment, and tells them the amount, the date and whether Mollie shows it as queued, pending, processing, refunded or failed.

This recipe answers refund questions from the two places a refund lives: the WooCommerce order your team refunded from, and the Mollie payment the money goes back through. Part of connecting Mollie Payments for WooCommerce to WhatsApp and AI chat.

What happens today

Your team clicks Refund on a WooCommerce order and the Mollie plugin sends it to Mollie. A few days later the customer messages: “Where’s my money?”. Someone opens the order, sees the refund, then opens Mollie to check whether it has gone out. The customer waits for each step, and some open a dispute with their bank instead.

The flow that works

The customer asks about a refund.
AeroChat asks for the order number and checks the email or phone number on the WooCommerce order.
It reads the refunds on the order. If there is none, it says so and offers to pass their request to your team.
If there is one, it reads the refund on the Mollie payment for that order.
It tells the customer the amount, the date issued and the status Mollie shows.
A failed refund, or a refund the customer says never arrived, goes to your team with the details.

What it looks like on WhatsApp

Customer: I returned the wool throw last week. Has my refund gone through? Order #5994. (example)

AeroChat: Yes. A refund of €79 for the wool throw was issued on 5 November, and Mollie shows it as refunded. It goes back to the card you paid with. How long it takes to show depends on your bank.

In WooCommerce and Mollie: nothing changes. AeroChat read the refund on order #5994 and its status on the Mollie payment.

The recipe

Copy this into AeroChat

When a customer asks about a refund, follow these steps.

Ask for their order number. Find the order in WooCommerce and check that the email or phone number on it matches the customer. If it does not match, do not share anything.

Read the refunds on the order. If there are none, tell them no refund has been issued yet. Check our returns policy in the knowledge base, tell them what it says, and offer to pass their request to our team.

If there is a refund, take the order’s transaction ID and read the refunds on that Mollie payment.

Tell them the amount, the date it was issued and the status Mollie shows. If it is queued, pending or processing, say it is on its way. If it is refunded, say it has been sent back to the payment method they used.

If the refund failed, or they say it has not arrived long after it was refunded, collect the details and hand the conversation to our team with the order number.

Never promise a date the money will arrive. Never issue a refund yourself. Reply in the customer’s language.

Change step 2 to match your returns process before you paste it.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access to orders, so AeroChat can read orders and their refunds.
Mollie. Copy the API key for your website profile from Developers, API keys in your Mollie Dashboard. Paste it in when AeroChat asks.
Your policies. Upload your returns and refund policy to the AeroChat knowledge base.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and Mollie, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Mollie’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Who issues refunds, and from where. AeroChat reads them and does not issue them.
How AeroChat confirms who the customer is before sharing order details.
When a missing refund goes to your team.

The result to expect

Customers hear where their refund is in the chat they already use, with the amount and the date. Fewer of them chase your team or go to their bank. Your team only sees refunds that failed or went missing.

Measure it with your own numbers: refund questions answered by hand per month, and chargebacks on refunded orders.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce and Mollie connection behind it. See what each channel does on the Mollie Payments for WooCommerce page.

Answer your next refund question in chat

Connect your store, paste the recipe, add your Mollie test key, and ask your own number where a test refund is.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce and Mollie for you, free. See plans.