Answer Mollie Payment Questions on WhatsApp

This recipe answers payment questions in chat from Mollie: whether a payment is paid, open, failed or expired, and the status of a refund your team issued. Failed payments get a new link, and refund requests go to your team. Part of connecting Mollie to WhatsApp and AI chat.

What happens today

A customer messages: “I paid but didn’t get a confirmation, did it work?”. Someone opens the Mollie Dashboard, searches for the payment, and replies. If it failed, they create a new link. Each one takes a few minutes, and the customer waits until someone looks.

The flow that works

The customer asks about a payment or a refund.
AeroChat finds the payment link sent in the conversation and checks the payments made through it.
If it is paid, it tells them the amount and the date and confirms their order or booking.
If it is open, failed or expired, it says so plainly and sends the right link.
If they ask for a new refund or dispute a charge, it collects the details and hands the conversation to your team.

The recipe

Copy this into AeroChat

When a customer asks about a payment or a refund, follow these steps.

Look for the Mollie payment link we sent in this conversation and check the payments made through it. If there is no link, ask what they were paying for and when, and hand the conversation to a team member.

If a payment is paid, tell them the amount, the date and what it was for. Confirm their order or booking if it matches.

If the payment is still open, tell them it has not come through yet and share the link again.

If it failed or the link has expired, tell them and create a new link for the same amount.

If they ask about a refund our team already issued, look it up and tell them its status.

If they ask for a new refund, or say they were charged twice, do not promise anything. Collect the order number, amount and reason, and hand the conversation to a team member.

Never share another customer’s payments. Reply in the customer’s language.

Change the wording to match your own refund policy before you paste it.

What to connect

Mollie. Copy the API key for your website profile from your Mollie Dashboard under Developers, then API keys. Paste it in when AeroChat asks.
Your policies. Upload your refund and cancellation policy to the AeroChat knowledge base so the replies match what you have written.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Mollie, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Mollie’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether a failed payment gets a new link automatically.
How long customers have to pay.
Who handles refunds and chargebacks.

The result to expect

Customers get an answer about their Mollie payment in seconds, without anyone searching the Dashboard. Failed payments get a new link straight away, so fewer orders are lost. Your team only handles new refunds and chargebacks.

Measure it with your own numbers: payment questions answered by hand per month, and failed payments that were later completed.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Mollie connection behind it. See what each channel does on the Mollie integration page.

Answer payment questions from Mollie

Paste the recipe, add your Mollie test key, pay a test link, and ask your own number whether it went through.

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On Shopify? Install AeroChat from the Shopify App Store.