Send Photo Reviews of a Product on WhatsApp with Junip
Yes. AeroChat works directly with Junip. A shopper asks what a product looks like in real life, and AeroChat reads only the Junip reviews with photos for that product and sends a few, each with a short quote.
This recipe shows the product on real customers, in the chat, before the shopper buys. Part of connecting Junip to WhatsApp and AI chat.
What happens today
Studio photos only go so far. Shoppers want to see the color in daylight, the size on a real person, or how a bag looks full. They ask in a DM, and your team searches the reviews for a good photo, saves it and sends it. Most stores do not have the time, so the question goes unanswered.
The flow that works
- The shopper asks to see the product on a real person or in real life.
- AeroChat finds the product in your Shopify catalog.
- It reads only the Junip reviews with photos for that product.
- It sends up to three photos, each with a one-line quote.
- If there are none, it says so and sends your product images instead.
What it looks like on WhatsApp
Customer: What does the Sand linen shirt look like on? The color looks different on each screen. (example)
AeroChat: Here are three photo reviews of the Sand linen shirt from buyers. One says: “Warm beige in daylight, not grey at all.” Another: “Size M, I’m 178 cm, relaxed fit.” Would you like it in M?
Customer: Yes, M.
In Junip: nothing changes. AeroChat read the reviews with photos for that product.
The recipe
Copy this into AeroChat
When a shopper asks to see a product on a real person, in real life or in daylight, follow these steps.
- Find the product in our Shopify catalog. If it is not clear which product they mean, ask.
- Read the product’s Junip reviews with photos only, by its Shopify product ID.
- Pick up to three reviews with photos that best answer what they asked, such as color or size.
- Send each photo with a one-line quote from that review.
- If there are no photo reviews, say so and send the product images from our Shopify catalog.
- Offer the next step, such as the size or color.
Never send a photo from another product. Reply in the customer’s language.
Change how many photos AeroChat sends to suit your channel before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
- Junip. In your Junip admin, go to Settings, then Store, and copy your store key. Junip lists API & Custom Apps on its Premium plan, as of November 2026. Paste the key in when AeroChat asks.
- Your knowledge base. Add your size guide and product care notes, so AeroChat can add them when reviews do not cover the question.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Junip, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Junip’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which photo reviews show on your store, managed in Junip.
- How many photos AeroChat sends at once.
- What AeroChat sends when there are no photo reviews.
The result to expect
Shoppers see your product on real customers in seconds, which answers color and size doubts better than any description. Your team stops searching for review photos by hand.
Measure it with your own numbers: photo review requests answered in chat and orders after them, for a month before and after.
Next: see every Junip workflow, including answering review questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Junip connection behind it. See what each channel does on the Junip integration page.
Show real customer photos in chat
Install AeroChat, paste the recipe, add your Junip store key, and ask your own chat to see your best seller on a real customer.
7-day free trial.