Create Flash Express Shipments From WhatsApp Orders

Yes. AeroChat works directly with Flash Express. When a customer confirms an order in the chat, it creates the Flash Express order with the address they gave, adds a cash on delivery amount if they chose it, and sends the tracking number in the same conversation.

This recipe turns an order confirmed in chat into a Flash shipment without anyone retyping the address. Part of connecting Flash Express to WhatsApp and AI chat.

What happens today

A customer orders on WhatsApp, Instagram or Messenger. Someone copies the name, phone, address and cash on delivery amount into Flash, prints the label and then messages the tracking number back. Typos in the address or the amount turn into failed deliveries and disputes.

The flow that works

The customer confirms the order and how they will pay.
AeroChat reads back the recipient’s name, phone and full address with postcode.
It creates the Flash Express order from your warehouse, with your order number as the reference and the parcel details from your knowledge base.
For cash on delivery, it adds the amount the courier should collect.
It sends the customer the Flash tracking number and saves the label for your team to print.

What it looks like on WhatsApp

Customer: I’ll get the 2 face serums, cash on delivery. Send to Ana Cruz, 0917 123 4567, 12 Example St, Makati 1200. (example)

AeroChat: Thanks, Ana. 2 face serums, total ₱1,180 including shipping, to pay the courier on delivery (example). Delivery to 12 Example St, Makati 1200. Is that right?

Customer: Yes.

AeroChat: Your order #PH-8120 is booked with Flash Express, tracking number PH0123456789B (example). Please have ₱1,180 ready when it arrives.

In Flash Express: an order is created with the confirmed address, the order number and a cash on delivery amount of ₱1,180, and a label is ready for your team to print.

The recipe

Copy this into AeroChat

When a customer confirms an order, follow these steps.

Confirm the items, the total and how they will pay.

Ask for the recipient’s name, phone number and full address with postcode, and read them back.

Create a Flash Express order from our warehouse with the order number as the reference, and the weight, size and item type from our knowledge base.

If they chose cash on delivery, add the total as the cash on delivery amount and tell them the amount to have ready.

Send the customer the Flash tracking number and tell them when we usually ship.

Save the label for our team to print.

If Flash rejects the address, tell the customer which part needs checking and ask again. If it still fails, hand the conversation to our team.

Reply in the customer’s language.

Set your warehouse, product weights and the label size your team prints before you paste it.

What to connect

Flash Express. Paste in the merchant ID and API key Flash Express gives you for the Open API.
Your knowledge base. Upload your products with weights, sizes and item types so each order is filled in correctly.

Cash on delivery works only if the service is registered on your Flash account. Flash Express prints labels in two sizes, 100 by 180 mm and 100 by 75 mm. An order can be changed or canceled until the parcel is picked up. To call a courier, AeroChat can send Flash Express a pickup request for your warehouse.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Flash Express, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Flash Express’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which orders can be cash on delivery, and up to what amount.
Whether orders need confirming again before they ship.
Which warehouse ships each order.

The result to expect

Orders confirmed in chat become Flash shipments with the address and amount the customer confirmed, and the customer has a tracking number before the chat ends. Your team prints labels instead of retyping orders.

Measure it with your own numbers: shipments created from chat, and deliveries failed for a wrong address or amount, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: track Flash Express parcels on WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Flash Express connection behind it. See what each channel does on the Flash Express integration page.

Create your first Flash shipment from the chat

Paste the recipe, add your Flash Express training keys, and place a test order from your own number.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Flash Express for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.