Track Flash Express Parcels on WhatsApp

Yes. AeroChat works directly with Flash Express. It finds the Flash tracking number for the customer’s order, reads the parcel’s route from Flash Express and replies with the latest status, where and when, while the customer is still in the chat.

This recipe answers “where is my parcel?” from Flash Express. Part of connecting Flash Express to WhatsApp and AI chat.

What happens today

Customers message to ask where their parcel is, often with an order number and not the tracking number. Each question means someone finds the Flash tracking number, checks the route and types the answer back. During double-date sales, these questions arrive faster than anyone can answer them.

The flow that works

AeroChat asks for the order number, or uses the one from the conversation.
It finds the Flash tracking number for that order.
It reads the parcel’s route from Flash Express.
It replies with the latest status in one line, with where and when it happened.
If delivery failed or the parcel is being returned, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: Hi, my order #PH-7781 hasn’t arrived. Where is it? (example)

AeroChat: Your parcel reached the Flash Express hub in Quezon City last night at 9:15pm and is scheduled for delivery today (example).

Customer: Okay, thanks!

In Flash Express: nothing changes. AeroChat read the parcel’s route.

The recipe

Copy this into AeroChat

When a customer asks where their parcel is, follow these steps.

Ask for their order number if it is not already in the conversation.

Find the Flash tracking number for that order.

Read the parcel’s route from Flash Express.

Reply with the latest status in one line, with the place and the date and time it happened.

If the route is empty, tell them the parcel has not been picked up by Flash yet and when we usually ship.

If it is delivered, tell them when.

If delivery failed or the parcel is being returned, tell them what Flash shows and hand the conversation to our team.

Never share another customer’s details. Reply in the customer’s language.

Change the hand-over steps to match how your team handles failed deliveries before you paste it.

What to connect

Flash Express. Paste in the merchant ID and API key Flash Express gives you for the Open API.
Your online store. Shopify, WooCommerce and Wix are built into AeroChat, so it can match the store order to the Flash tracking number.

A parcel’s route is empty until the courier picks it up. Flash Express can send route and status updates to a webhook. If you set one up for AeroChat, a status change can be passed on to the customer in the conversation they started.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Flash Express, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Flash Express’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is.
How much route detail it shares.
Who gets failed and returned deliveries.

The result to expect

Customers get the latest status of their parcel in seconds, at any hour. Your team handles only the failed deliveries, with the details already collected.

Measure it with your own numbers: tracking questions answered in chat, and tracking questions your team still answers, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: create Flash Express shipments from chat orders.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Flash Express connection behind it. See what each channel does on the Flash Express integration page.

Answer your first where-is-my-parcel question

Paste the recipe, add your Flash Express training keys, and ask your own chat where a test parcel is.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Flash Express for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.