Book DHL eCommerce Pickups From WhatsApp

Yes. AeroChat works directly with DHL eCommerce. It requests a DHL eCommerce pickup for your shipments on the date you want and replies with the pickup window DHL confirms, or the windows that are open if the one asked for is not.

This recipe books the courier collection from a chat message, for your team or for a seller who ships from home. Part of connecting DHL eCommerce to WhatsApp and AI chat.

What happens today

Labels are printed and parcels are packed, but someone still has to log in to request the pickup, pick a date and check the time window. On busy days it gets forgotten, and parcels wait another day. When a customer asks when their order will be collected, nobody knows without checking.

The flow that works

Your team messages the business number, or a shipment is created after your cut-off time.
AeroChat requests a DHL eCommerce pickup from your pickup address for the date you want.
DHL returns the pickup date, and in Malaysia, Thailand and Vietnam the time window.
If that window is not available, AeroChat lists the windows DHL offers and books the one you pick.
When a customer asks when their order will leave, AeroChat tells them the booked pickup date.

What it looks like on WhatsApp

Team member: Please book DHL pickup for tomorrow morning, 18 parcels. (example)

AeroChat: The morning window tomorrow is full. DHL eCommerce has 1pm to 5pm tomorrow or 9am to 1pm on Friday (example). Which one should I book?

Team member: Tomorrow 1 to 5.

AeroChat: Booked. DHL eCommerce will collect tomorrow between 1pm and 5pm from the warehouse in Puchong.

In DHL eCommerce: a pickup request is created for the next day with the 1pm to 5pm window.

The recipe

Copy this into AeroChat

When a team member asks for a DHL pickup, or a shipment is created after 4pm (example), follow these steps.

Use our warehouse as the pickup address unless the team member gives another one.

Request a DHL eCommerce pickup for the date asked for, or the next working day.

If DHL returns a time window, confirm the date and window.

If DHL says the window is not available, list the windows it offers and ask which one to book. Then book it.

If DHL rejects the request, tell the team member what DHL said.

When a customer asks when their order will leave, tell them the booked pickup date.

Only accept pickup requests from our team’s numbers. Reply in the language of the message.

Add your team’s numbers and your pickup address before you paste it.

What to connect

DHL eCommerce. Paste in the client ID and password DHL eCommerce assigned when it set your account up for the API, and your pickup account ID.
Your knowledge base. Upload your pickup addresses, cut-off times and the numbers allowed to request pickups.

The pickup time window is returned for Malaysia, Thailand and Vietnam. Elsewhere DHL eCommerce returns the pickup date.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect DHL eCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from DHL eCommerce’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Who can request a pickup.
Your daily cut-off time.
Which addresses DHL collects from.

The result to expect

Pickups get booked the moment parcels are ready, and customers can hear when their order leaves. Nobody logs in just to request a collection.

Measure it with your own numbers: days a pickup was missed, and parcels held over to the next day, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: track DHL eCommerce parcels on WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same DHL eCommerce connection behind it. See what each channel does on the DHL eCommerce integration page.

Book your first DHL pickup from the chat

Paste the recipe, add your DHL eCommerce test credentials, and ask your own chat to book a pickup.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect DHL eCommerce for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.