Track DHL eCommerce Parcels on WhatsApp

Yes. AeroChat works directly with DHL eCommerce. It finds the DHL eCommerce shipment for the customer’s order, reads its tracking events and replies with the latest status, where and when it happened, while the customer is still in the chat.

This recipe answers “where is my parcel?” from DHL eCommerce. Part of connecting DHL eCommerce to WhatsApp and AI chat.

What happens today

Customers message to ask where their parcel is, often with an order number and not the tracking number. Each question means someone matches the order to the DHL shipment, looks up the tracking and types the answer back. During sales, these questions pile up faster than anyone can answer them.

The flow that works

AeroChat asks for the order number, or uses the one from the conversation.
It finds the DHL eCommerce shipment for that order.
It reads the shipment’s tracking events.
It replies with the latest status in one line, with where and when it happened.
If the events show a failed delivery or a return, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: My order #TH-2287 hasn’t arrived. Where is it? (example)

AeroChat: Your parcel arrived at the DHL eCommerce facility in Bangkok yesterday at 6:40pm and is scheduled for delivery today (example). You can ask me again here anytime.

Customer: OK, thank you.

In DHL eCommerce: nothing changes. AeroChat read the shipment’s latest tracking events.

The recipe

Copy this into AeroChat

When a customer asks where their parcel is, follow these steps.

Ask for their order number if it is not already in the conversation.

Find the DHL eCommerce shipment for that order and read its tracking events.

Reply with the latest status in one line, with the city and the date and time it happened.

If it is delivered, tell them when.

If there are no events yet, tell them the label is created and the parcel has not been scanned by DHL yet, and when we usually hand parcels over.

If the events show a failed delivery attempt, a return or a problem, tell them what DHL eCommerce shows and hand the conversation to our team.

Never share another customer’s details. Reply in the customer’s language.

Change the hand-over steps to match how your team handles failed deliveries before you paste it.

What to connect

DHL eCommerce. Paste in the client ID and password DHL eCommerce assigned when it set your account up for the API.
Your online store. Shopify, WooCommerce and Wix are built into AeroChat, so it can match the store order to the DHL shipment.

Tracking events appear as DHL eCommerce records them. The customer asks, and AeroChat answers from the latest events.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect DHL eCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from DHL eCommerce’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is.
How much tracking detail it shares.
Who gets failed and returned deliveries.

The result to expect

Customers get the latest status of their parcel in seconds, at any hour. Your team handles only the failed deliveries, with the details already collected.

Measure it with your own numbers: tracking questions answered in chat, and tracking questions your team still answers, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: create DHL eCommerce shipments and labels from the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same DHL eCommerce connection behind it. See what each channel does on the DHL eCommerce integration page.

Answer your first where-is-my-parcel question

Paste the recipe, add your DHL eCommerce test credentials, and ask your own chat where a test shipment is.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect DHL eCommerce for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.