Answer Points Balance Questions on WhatsApp with Smile.io

Yes. AeroChat works directly with Smile.io. When a member asks about their points, AeroChat checks who they are, finds them in Smile.io by email and replies with their points balance, VIP tier and the best reward they can afford now.

This recipe answers “how many points do I have?”, “what’s my balance?” and “am I close to a reward?” in chat, from your own Smile.io data. Part of connecting Smile.io to WhatsApp and AI chat.

What happens today

Members rarely open the loyalty panel. They ask in chat instead, often with an item already in their cart. Your team searches Smile.io for the customer, reads the balance and checks which reward fits. When the reply arrives after checkout, the points stay unspent and the member feels the program did not work for them.

The flow that works

The member asks about their points.
AeroChat checks the email or phone number against their Shopify orders.
It finds them in Smile.io and reads their points balance and VIP tier.
It replies in one line, names the best reward they can afford or the next one they are close to, and offers to redeem.

What it looks like on WhatsApp

Customer: What’s my points balance? (example)

AeroChat: You have 920 points and you are in the Insider tier. You are 80 points away from $10 off (1,000 points). You can use $5 off (500 points) right now. Would you like it?

In Smile.io: nothing changes. AeroChat read the member’s points balance, VIP tier and your points rewards.

The recipe

Copy this into AeroChat

When a customer asks about their points, balance or tier, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find them in Smile.io by that email and read their points balance, VIP tier and state.

Reply with their points and tier in one line, for example “920 points, Insider tier” (example).

Read our points rewards from Smile.io. Name the best reward they can afford now, and the next one they are close to with the points they still need.

Offer to redeem a reward, and use the redeem workflow if they say yes.

If they are not a member, explain how to join from the knowledge base.

Never share another member’s points. Never promise points Smile.io has not recorded. Reply in the customer’s language.

Add how members join and earn points to the knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the member is from their orders.
Smile.io. In Smile Admin, go to Settings, then Developer tools, and create an API key with the customer and points scopes. Paste it in when AeroChat asks. Smile.io offers API access on its Plus and Enterprise plans, as of November 2026.
Your knowledge base. Add how members join, how they earn points and how codes are used at checkout.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Smile.io, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Smile.io’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your earning rules, rewards and tiers, which stay in Smile.io.
Whether AeroChat suggests a reward with every balance, or only when asked.
How a member proves who they are before AeroChat shares a balance.

The result to expect

Members see their points and what those points buy while they are still shopping. More points turn into redeemed rewards, and your team stops looking up balances by hand.

Measure it with your own numbers: points questions answered in chat without your team, and rewards redeemed, for a month before and after.

Next: see every Smile.io workflow, including redeeming points for a discount.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Smile.io connection behind it. See what each channel does on the Smile.io integration page.

Answer your first points question in chat

Install AeroChat, paste the recipe, add your Smile.io API key, and ask your own chat how many points you have.

Install AeroChat on Shopify

7-day free trial.