Skip Seal Subscriptions Deliveries From WhatsApp

Yes. AeroChat works directly with Seal Subscriptions. When a subscriber asks to skip a delivery, AeroChat finds the next upcoming billing on their Seal subscription, skips it and tells them when their following order is.

This recipe handles “skip my next order”, “I don’t need one this time” and “I’m away, don’t send it” in chat. Part of connecting Seal Subscriptions to WhatsApp and AI chat.

What happens today

A subscriber realizes the next order bills tomorrow and they still have plenty. Finding the skip button in the portal means digging out an old email, so they message you. If the reply comes after the billing runs, they pay for an order they did not want, ask for a refund, and start thinking about canceling.

The flow that works

The subscriber asks to skip a delivery.
AeroChat checks who they are against their Shopify orders and finds their subscription in Seal.
It reads the next upcoming billing and confirms the date and items with them.
It skips that billing in Seal and tells them the date of the following order.

What it looks like on WhatsApp

Customer: Skip my next cat food delivery please, still have a full bag. (example)

AeroChat: Your next order of Salmon Recipe dry food, 2 kg, bills on 19 November. Shall I skip it? Your following order would then bill on 17 December.

Customer: Yes.

AeroChat: Done. The 19 November order is skipped and you will not be charged for it. Your next order bills on 17 December.

In Seal Subscriptions: the 19 November billing attempt is marked as skipped.

The recipe

Copy this into AeroChat

When a subscriber asks to skip a delivery or an order, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find their subscription in Seal by that email. If they have more than one, ask which one.

Read the next upcoming billing attempt and tell them its date and items.

Ask them to confirm.

Skip that billing attempt in Seal.

Tell them it is skipped, that they will not be charged for it, and the date of their following order.

If they change their mind in the same conversation, unskip it.

If the billing attempt is already processed, say so and hand the conversation to our team.

Allow at most 2 skips in a row (example). For a third, offer a pause instead. Reply in the customer’s language.

Change the limit on skips in a row to match your rules before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Seal Subscriptions. In the Seal app, go to Settings, then General Settings, then API, and copy your API token. Paste it in when AeroChat asks.
Your knowledge base. Add your skip rules, so AeroChat answers questions about them.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Seal Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Seal’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How many orders in a row a subscriber can skip in chat.
Whether AeroChat offers a later date before skipping.
Your billing schedule and rules, which stay in Seal.

The result to expect

Subscribers skip an order in one short conversation, before it bills, so fewer unwanted charges turn into refunds or cancellations. Your team stops skipping orders by hand.

Measure it with your own numbers: skips made in chat, refunds on unwanted orders and cancellations, for a month before and after.

Next: see every Seal Subscriptions workflow, including changing items or quantity.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Seal connection behind it. See what each channel does on the Seal Subscriptions integration page.

Skip your first order from chat

Install AeroChat, paste the recipe, add your Seal token, and skip an order on a test subscription from your own WhatsApp.

Install AeroChat on Shopify

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